application links between confluence and jira fails

[Christian Zoepfchen]

If I try to link in confluence (self hosted) with jira I retrieve the following error message: 

It has not been possible to retrieve the required information from https://XXXXX:8443. Therefore the link cannot be created.

then the link section contains an entry with an error and in jira nothing is happen. The error message contains the hint to delete this entry and try it again. if I do so, the same happens.

so it seems not possible to combine both installations. 

Please help!

[Sid]

Hi @Christian Zoepfchen,

Your issue is similar to the KB provided, please follow the instructions and let me know the results https://confluence.atlassian.com/kb/application-link-not-working-due-to-manifestnotfoundexception-393904879.html

[Christian Zoepfchen]

Hello @Sid, thanks for your quick reply. the error message is:

2019-01-04 19:42:37,229 https-jsse-nio-8443-exec-11 ERROR <Username> 1182x802x1 fu2u0y 2003:cd:c3d9:5a00:c8dd:d7ad:9ced:e9a /rest/applinks/3.0/applicationlinkForm/manifest.json [c.a.a.c.rest.ui.CreateApplicationLinkUIResource] ManifestNotFoundException thrown while retrieving manifest
com.atlassian.applinks.spi.manifest.ManifestNotFoundException: javax.net.ssl.SSLHandshakeException: sun.security.validator.ValidatorException: PKIX path building failed: sun.security.provider.certpath.SunCertPathBuilderException: unable to find valid certification path to requested target
at com.atlassian.applinks.core.manifest.AppLinksManifestDownloader.doDownload(AppLinksManifestDownloader.java:198)
at com.atlassian.applinks.core.manifest.AppLinksManifestDownloader.access$000(AppLinksManifestDownloader.java:50)
at com.atlassian.applinks.core.manifest.AppLinksManifestDownloader$1$1.<init>(AppLinksManifestDownloader.java:127)
at com.atlassian.applinks.core.manifest.AppLinksManifestDownloader$1.load(AppLinksManifestDownloader.java:121)
at com.atlassian.applinks.core.manifest.AppLinksManifestDownloader$1.load(AppLinksManifestDownloader.java:118)
at com.google.common.cache.LocalCache$LoadingValueReference.loadFuture(LocalCache.java:3527)
at com.google.common.cache.LocalCache$Segment.loadSync(LocalCache.java:2319)
at com.google.common.cache.LocalCache$Segment.lockedGetOrLoad(LocalCache.java:2282)
at com.google.common.cache.LocalCache$Segment.get(LocalCache.java:2197)
at com.google.common.cache.LocalCache.get(LocalCache.java:3937)
at com.google.common.cache.LocalCache.getOrLoad(LocalCache.java:3941)
at com.google.common.cache.LocalCache$LocalLoadingCache.get(LocalCache.java:4824)
at com.google.common.cache.LocalCache$LocalLoadingCache.getUnchecked(LocalCache.java:4830)
at com.atlassian.applinks.core.manifest.AppLinksManifestDownloader.downloadInternal(AppLinksManifestDownloader.java:106)
at com.atlassian.applinks.core.manifest.AppLinksManifestDownloader.download(AppLinksManifestDownloader.java:84)
at com.atlassian.applinks.core.manifest.ManifestRetrieverDispatcher.getManifest(ManifestRetrieverDispatcher.java:43)
at com.atlassian.applinks.core.rest.ui.CreateApplicationLinkUIResource.tryToFetchManifest(CreateApplicationLinkUIResource.java:163)
... 3 filtered
at java.lang.reflect.Method.invoke(Method.java:498)
... 3 filtered
at com.atlassian.applinks.internal.rest.interceptor.NoCacheHeaderInterceptor.intercept(NoCacheHeaderInterceptor.java:13)
... 1 filtered
at com.atlassian.applinks.core.rest.auth.AdminApplicationLinksInterceptor.intercept(AdminApplicationLinksInterceptor.java:35)
... 1 filtered
at com.atlassian.applinks.core.rest.context.ContextInterceptor.intercept(ContextInterceptor.java:16)
... 15 filtered
at com.atlassian.plugins.rest.module.RestDelegatingServletFilter$JerseyOsgiServletContainer.doFilter(RestDelegatingServletFilter.java:154)
... 1 filtered
at com.atlassian.plugins.rest.module.RestDelegatingServletFilter.doFilter(RestDelegatingServletFilter.java:68)
... 32 filtered
at com.atlassian.servicedesk.internal.web.ExternalCustomerLockoutFilter.doFilter(ExternalCustomerLockoutFilter.java:56)
... 13 filtered
at com.atlassian.applinks.cors.rest.CorsFilter.doFilter(CorsFilter.java:99)
... 3 filtered
at com.atlassian.web.servlet.plugin.request.RedirectInterceptingFilter.doFilter(RedirectInterceptingFilter.java:21)
... 53 filtered
at com.atlassian.jira.security.JiraSecurityFilter.lambda$doFilter$0(JiraSecurityFilter.java:66)
... 1 filtered
at com.atlassian.jira.security.JiraSecurityFilter.doFilter(JiraSecurityFilter.java:64)
... 16 filtered
at com.atlassian.plugins.rest.module.servlet.RestSeraphFilter.doFilter(RestSeraphFilter.java:37)
... 19 filtered
at com.atlassian.jira.servermetrics.CorrelationIdPopulatorFilter.doFilter(CorrelationIdPopulatorFilter.java:30)
... 5 filtered
at com.atlassian.servicedesk.internal.web.CustomerContextSettingFilter.lambda$invokeFilterChain$0(CustomerContextSettingFilter.java:181)
at com.atlassian.servicedesk.internal.api.util.context.ReentrantThreadLocalBasedCodeContext.rteInvoke(ReentrantThreadLocalBasedCodeContext.java:137)
at com.atlassian.servicedesk.internal.api.util.context.ReentrantThreadLocalBasedCodeContext.runOutOfContext(ReentrantThreadLocalBasedCodeContext.java:90)
at com.atlassian.servicedesk.internal.utils.context.CustomerContextServiceImpl.runOutOfCustomerContext(CustomerContextServiceImpl.java:47)
at com.atlassian.servicedesk.internal.web.CustomerContextSettingFilter.outOfCustomerContext(CustomerContextSettingFilter.java:174)
at com.atlassian.servicedesk.internal.web.CustomerContextSettingFilter.doFilterImpl(CustomerContextSettingFilter.java:130)
at com.atlassian.servicedesk.internal.web.CustomerContextSettingFilter.doFilter(CustomerContextSettingFilter.java:121)
... 4 filtered
at com.atlassian.jwt.internal.servlet.JwtAuthFilter.doFilter(JwtAuthFilter.java:32)
... 8 filtered
at com.atlassian.web.servlet.plugin.request.RedirectInterceptingFilter.doFilter(RedirectInterceptingFilter.java:21)
... 4 filtered
at com.atlassian.web.servlet.plugin.LocationCleanerFilter.doFilter(LocationCleanerFilter.java:36)
... 26 filtered
at com.atlassian.jira.servermetrics.MetricsCollectorFilter.doFilter(MetricsCollectorFilter.java:25)
... 24 filtered
at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1149)
at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:624)
at org.apache.tomcat.util.threads.TaskThread$WrappingRunnable.run(TaskThread.java:61)
at java.lang.Thread.run(Thread.java:748)
Caused by: javax.net.ssl.SSLHandshakeException: sun.security.validator.ValidatorException: PKIX path building failed: sun.security.provider.certpath.SunCertPathBuilderException: unable to find valid certification path to requested target
at sun.security.ssl.Alerts.getSSLException(Alerts.java:192)
at sun.security.ssl.SSLSocketImpl.fatal(SSLSocketImpl.java:1964)
at sun.security.ssl.Handshaker.fatalSE(Handshaker.java:328)
at sun.security.ssl.Handshaker.fatalSE(Handshaker.java:322)
at sun.security.ssl.ClientHandshaker.serverCertificate(ClientHandshaker.java:1614)
at sun.security.ssl.Handshaker.processLoop(Handshaker.java:1052)
at sun.security.ssl.Handshaker.process_record(Handshaker.java:987)
at sun.security.ssl.SSLSocketImpl.readRecord(SSLSocketImpl.java:1072)
at sun.security.ssl.SSLSocketImpl.performInitialHandshake(SSLSocketImpl.java:1385)
at sun.security.ssl.SSLSocketImpl.startHandshake(SSLSocketImpl.java:1413)
at sun.security.ssl.SSLSocketImpl.startHandshake(SSLSocketImpl.java:1397)
at org.apache.http.conn.ssl.SSLConnectionSocketFactory.createLayeredSocket(SSLConnectionSocketFactory.java:396)
at org.apache.http.conn.ssl.SSLConnectionSocketFactory.connectSocket(SSLConnectionSocketFactory.java:355)
at org.apache.http.impl.conn.DefaultHttpClientConnectionOperator.connect(DefaultHttpClientConnectionOperator.java:142)
at org.apache.http.impl.conn.PoolingHttpClientConnectionManager.connect(PoolingHttpClientConnectionManager.java:373)
at org.apache.http.impl.execchain.MainClientExec.establishRoute(MainClientExec.java:381)
at org.apache.http.impl.execchain.MainClientExec.execute(MainClientExec.java:237)
at org.apache.http.impl.execchain.ProtocolExec.execute(ProtocolExec.java:185)
at org.apache.http.impl.execchain.RetryExec.execute(RetryExec.java:89)
at org.apache.http.impl.execchain.RedirectExec.execute(RedirectExec.java:111)
at org.apache.http.impl.client.InternalHttpClient.doExecute(InternalHttpClient.java:185)
at org.apache.http.impl.client.CloseableHttpClient.execute(CloseableHttpClient.java:83)
at com.atlassian.sal.core.net.HttpClientRequest.executeAndReturn(HttpClientRequest.java:105)
at com.atlassian.plugins.rest.module.jersey.JerseyRequest.executeAndReturn(JerseyRequest.java:131)
at com.atlassian.plugins.rest.module.jersey.JerseyRequest.execute(JerseyRequest.java:113)
at com.atlassian.applinks.core.manifest.AppLinksManifestDownloader.doDownload(AppLinksManifestDownloader.java:165)
... 276 more
Caused by: sun.security.validator.ValidatorException: PKIX path building failed: sun.security.provider.certpath.SunCertPathBuilderException: unable to find valid certification path to requested target
at sun.security.validator.PKIXValidator.doBuild(PKIXValidator.java:397)
at sun.security.validator.PKIXValidator.engineValidate(PKIXValidator.java:302)
at sun.security.validator.Validator.validate(Validator.java:262)
at sun.security.ssl.X509TrustManagerImpl.validate(X509TrustManagerImpl.java:324)
at sun.security.ssl.X509TrustManagerImpl.checkTrusted(X509TrustManagerImpl.java:229)
at sun.security.ssl.ClientHandshaker.serverCertificate(ClientHandshaker.java:1596)
... 298 more
Caused by: sun.security.provider.certpath.SunCertPathBuilderException: unable to find valid certification path to requested target
at sun.security.provider.certpath.SunCertPathBuilder.build(SunCertPathBuilder.java:141)
at sun.security.provider.certpath.SunCertPathBuilder.engineBuild(SunCertPathBuilder.java:126)
at java.security.cert.CertPathBuilder.build(CertPathBuilder.java:280)
at sun.security.validator.PKIXValidator.doBuild(PKIXValidator.java:392)
... 304 more

[Sid]

Hi @Christian Zoepfchen,

Can you check the logs and see if it gives the error details?