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a blank page when trying to access the Big Picture app

70000326_skcarrental_co_kr
70000326_skcarrental_co_kr
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March 4, 2025

a blank page when trying to access the Big Picture app

it's good work yesterday

캡처_bigpicture.PNG

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Mohanraj Thangamuthu
Mohanraj Thangamuthu
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
March 4, 2025

Hello, Good day. Please try from a different web browser. Also, I see there is an error message on the bottom left side, could you please translate the error?

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70000326_skcarrental_co_kr
70000326_skcarrental_co_kr
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March 4, 2025

Here is the translation to English

Also, I tried to access Chrome and Edge Browser, but they show me the same result.

캡처_2222.PNG

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70000326_skcarrental_co_kr
70000326_skcarrental_co_kr
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March 4, 2025

and i found audit log, that trying to auto-updated last night "BigPicture"

I think this audit log may be related to the situation

캡처_3.PNG

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70000326_skcarrental_co_kr
70000326_skcarrental_co_kr
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March 4, 2025

please help me. how can i use "BigPicture" ?

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Mohanraj Thangamuthu
Mohanraj Thangamuthu
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
March 4, 2025

Thanks for the update. Looks like the update has failed or caused the access issue.

https://status.bigpicture.one/ 

I don't see any reported issue in Bigpicture status page.

Please reach out to Bigpicture support team at https://marketplace.atlassian.com/apps/1212259/bigpicture-project-management-ppm?tab=support&hosting=cloud

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