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You're temporarily logged in as another user. Switching back to original user does not work Edited

You're temporarily logged in as another user. When you're done, switch back to your account. clicking on switch back does not work

14 answers

1 accepted

2 votes
Answer accepted
Andy Heinzer Atlassian Team Jan 24, 2020

Hi everybody!

Sorry to hear about this problem, this does appear to be a bug.  We have a ticket about this issue that you can see in CLOUD-10963.  Please vote on that issue if you're affected by this problem.

Should a workaround become available or a fix be applied to Atlassian Cloud sites about this, I would expect that ticket to be updated to reflect this.



Jack Community Leader Jan 24, 2020

Thanks for the reference and confirmation Andrew.

For anyone just hitting this page, Atlassian marked this issue as Fixed on 3/20/2020. Curious if anyone is still having the problem (such as @Andrea_Harris , who just commented on it today). Here's the ticket:

Like Matthias likes this

I am experiencing this problem.

I am also experiencing the same problem

I have this problem

Just encountered this problem now (browser Safari version 13.1 (15609.

Just encountered the problem

Just ran into this issue today as well.

I'm having this problem too.

How do you prompt the switch back message to reappear? As soon as the message is gone, i have to log out and log back in to switch back.

Jack Community Leader Sep 02, 2020

Generally, if you continue to navigate to new screens it will reappear if in fact you are truly still logged in as the other user. This can be assessed by looking at the avatar/profile in top right.

4 votes
Jack Community Leader Jan 06, 2020

If this is reproducible please contactAtlassian Support. I have seen before and I have seen others report it. We need Atlassian to investigate when reproducible.

It works but it continues to display as if it didn't work.  You are logged back in as yourself but the irritating pop-up continues.

THIS.  So annoying.

Like # people like this

I had the same issue in Chrome.  I was able to get around it by logging in using a different browser, Brave in this case.  I then reproduced the issue in Brave, and cleared it by logging in via Chrome again.

This one solved it for me, logged in from Epic, then logged out from Chrome, removed some cookies and logged in again in Chrome -> Popup vanished

Jack...I can work with you and do a screen share if you want to see this issue replicated.

Jack Community Leader Jan 13, 2020

It wouldn't do any good for me to see as I'm but a user like yourself. This is something Atlassian would need to explore.

I have the same issue since today, logged in as another user once, now the alert always pops even when logged in as my self.

Same issue. Clearing browser cache temporarily fixed it, then used feature again and issue reappeared

Same problem ... and I may know how to reproduce it (but first i need to get rid of it ...)

same issue here, happens every time.

Same issue here, got to say, I have started to hate atlassian !

This is so annoying. It keeps popping up all the time and won't go away.

If it helps anyone, the switch back link worked for me when I returned to the browser tab with the Admin page (I had a lot of other Jira & Confluence tabs open on which the link didn't work). Your mileage may vary, though...

this is still an issue and i'm having this problem now. how do i stop it?

Every screen shows this message:
2020-05-19 15_25_02-Edit Notifications - JIRA - Firefox Developer Edition.png

When i click X is goes away until i go to the next page. I click 'switch back' and nothing happens.

just as a workaround I fixed it by removing all atlassian cookies from my browser.

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