You're temporarily logged in as another user. Switching back to original user does not work

[Sharmila Manikantadhas]

You're temporarily logged in as another user. When you're done, switch back to your account. clicking on switch back does not work

[Andy Heinzer · Accepted solution]

Hi everybody!

Sorry to hear about this problem, this does appear to be a bug.  We have a ticket about this issue that you can see in CLOUD-10963.  Please vote on that issue if you're affected by this problem.

Should a workaround become available or a fix be applied to Atlassian Cloud sites about this, I would expect that ticket to be updated to reflect this.

Cheers,

Andy

[Jack Brickey]

Thanks for the reference and confirmation Andrew.

[gyoung_swingtech]

For anyone just hitting this page, Atlassian marked this issue as Fixed on 3/20/2020. Curious if anyone is still having the problem (such as @Andrea_Harris , who just commented on it today). Here's the ticket: https://jira.atlassian.com/browse/ID-7343

[Daniel Bazylewych]

I am experiencing this problem.

[Manikanta Maram]

I am also experiencing the same problem

[Guy Benur]

I have this problem

[Debora Birbeck]

Me too

[Jose Angel Marcos]

Me too

[Chris Olson]

me too

[Dan Grainger]

Me too

[bogdan_costache]

Just encountered this problem now (browser Safari version 13.1 (15609.1.20.111.8))

[vinny_chiang]

Me too.

[Steven Kent]

Me too

[Benjamin Sailer]

me too

[Matthias]

Just encountered the problem

[Eryn Doerffler]

Just ran into this issue today as well.

[John Williams]

I'm having this problem too.

How do you prompt the switch back message to reappear? As soon as the message is gone, i have to log out and log back in to switch back.

[Jack Brickey]

Generally, if you continue to navigate to new screens it will reappear if in fact you are truly still logged in as the other user. This can be assessed by looking at the avatar/profile in top right.

[Michaël Monserrat]

The problem persists and when the language is French the link to go back to the original account in the popup doesn't even appear.

[patrick.ng]

I experience this problem.

What do I need to resolve this issue

[Rakesh Pradhan]

I am experiencing this problem.

[Jack Brickey]

If this is reproducible please contactAtlassian Support. I have seen before and I have seen others report it. We need Atlassian to investigate when reproducible.

[Bill]

It works but it continues to display as if it didn't work.  You are logged back in as yourself but the irritating pop-up continues.

[Andrea_Harris]

THIS.  So annoying.

[Jonas Tidström]

I am also annoyed!

[Bruce Kulback]

Still occurring!

[Dave Rossow]

I had the same issue in Chrome.  I was able to get around it by logging in using a different browser, Brave in this case.  I then reproduced the issue in Brave, and cleared it by logging in via Chrome again.

[Nedzad Hodzic]

This one solved it for me, logged in from Epic, then logged out from Chrome, removed some cookies and logged in again in Chrome -> Popup vanished

[Tomáš Vojvoda]

I just had a ittle different issue, I have ompersonated an user and got stuck as the user, no "swtich back" pop up. Logging out did not help, but then I've found this workaround:

Workaround

A manual workaround is to have the admin to navigate to <siteurl>/impersonate, which will reset the impersonate function. e.g. acme.atlassian.net/impersonate

[Antti Seppänen]

Thank you very much, this helped me to get back to my own account.

[Zdeněk]

Great, thank you, this resolved my issue. 

[Yossi Geretz]

October 14, 2020 and I am experiencing this issue. This is NOT fixed!

[Yossi Geretz]

I was able to work around this, and eliminate the annoying message. The problem started when I logged in as an impersonation account. Instead of switching back, I logged out of the impersonation account and then logged back in with my native account. After doing that I received the annoying pop up every time I accessed the application.

So I used the following corrective process: I logged in again as the same impersonation account and then 'switched back'. This seems to be key because this corrected the problem. I no longer receive the annoying message when I log into the application.

Atlassian: You need to fix the logout function for an impersonation account to clear out whatever application state is cleared out by the 'switch back' function.

[Daniela Griesinger]

I workaround like this: Using Cookie AutoDelete Extension for Chrome. After impersonation I logout and login as me again.

[Daniela Griesinger]

Still having this issue.

[Jack Brickey]

@Daniela Griesinger , I would recommend reaching out to Atlassian Support given the original issue has been marked as resolved. This will allow them to log into you instance, with your permission, and have a look.

[Benjamin Sailer]

just as a workaround I fixed it by removing all atlassian cookies from my browser.

[Kaine Escott]

Same issue. Clearing browser cache temporarily fixed it, then used feature again and issue reappeared

[Michele Atkinson]

I'm not getting the prompt to switchback to myself now. I can impersonate a user but have to log out as them then log back in as myself. After I log back in as myself I check the prompt.

[Matthew Rost]

this is still an issue and i'm having this problem now. how do i stop it?

Every screen shows this message:

When i click X is goes away until i go to the next page. I click 'switch back' and nothing happens.

[Jack Brickey]

Contact https://support.atlassian.com/contact

[Gary Young]

If it helps anyone, the switch back link worked for me when I returned to the browser tab with the Admin page (I had a lot of other Jira & Confluence tabs open on which the link didn't work). Your mileage may vary, though...

[tboschek]

This is so annoying. It keeps popping up all the time and won't go away.

[Scott Demaret]

Same issue here, got to say, I have started to hate atlassian !

[Craig Mellon]

same issue here, happens every time.

[Ducu]

Same problem ... and I may know how to reproduce it (but first i need to get rid of it ...)

[Stas Kiner]

I have the same issue since today, logged in as another user once, now the alert always pops even when logged in as my self.

[Bill]

Jack...I can work with you and do a screen share if you want to see this issue replicated.

[Jack Brickey]

It wouldn't do any good for me to see as I'm but a user like yourself. This is something Atlassian would need to explore.