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You're temporarily logged in as another user. Switching back to original user does not work


You're temporarily logged in as another user. When you're done, switch back to your account. clicking on switch back does not work

17 answers

1 accepted

5 votes
Answer accepted
Andy Heinzer Atlassian Team Jan 24, 2020

Hi everybody!

Sorry to hear about this problem, this does appear to be a bug.  We have a ticket about this issue that you can see in CLOUD-10963.  Please vote on that issue if you're affected by this problem.

Should a workaround become available or a fix be applied to Atlassian Cloud sites about this, I would expect that ticket to be updated to reflect this.



Jack Brickey Community Leader Jan 24, 2020

Thanks for the reference and confirmation Andrew.

For anyone just hitting this page, Atlassian marked this issue as Fixed on 3/20/2020. Curious if anyone is still having the problem (such as @Andrea_Harris , who just commented on it today). Here's the ticket:

Like # people like this

I am experiencing this problem.

I am also experiencing the same problem

I have this problem

Just encountered this problem now (browser Safari version 13.1 (15609.

Just encountered the problem

Just ran into this issue today as well.

I'm having this problem too.

How do you prompt the switch back message to reappear? As soon as the message is gone, i have to log out and log back in to switch back.

Jack Brickey Community Leader Sep 02, 2020

Generally, if you continue to navigate to new screens it will reappear if in fact you are truly still logged in as the other user. This can be assessed by looking at the avatar/profile in top right.

The problem persists and when the language is French the link to go back to the original account in the popup doesn't even appear.

I experience this problem.

What do I need to resolve this issue

4 votes
Jack Brickey Community Leader Jan 06, 2020

If this is reproducible please contactAtlassian Support. I have seen before and I have seen others report it. We need Atlassian to investigate when reproducible.

It works but it continues to display as if it didn't work.  You are logged back in as yourself but the irritating pop-up continues.

THIS.  So annoying.

Like # people like this

I am also annoyed!

Still occurring!

I had the same issue in Chrome.  I was able to get around it by logging in using a different browser, Brave in this case.  I then reproduced the issue in Brave, and cleared it by logging in via Chrome again.

This one solved it for me, logged in from Epic, then logged out from Chrome, removed some cookies and logged in again in Chrome -> Popup vanished

October 14, 2020 and I am experiencing this issue. This is NOT fixed!

I was able to work around this, and eliminate the annoying message. The problem started when I logged in as an impersonation account. Instead of switching back, I logged out of the impersonation account and then logged back in with my native account. After doing that I received the annoying pop up every time I accessed the application.

So I used the following corrective process: I logged in again as the same impersonation account and then 'switched back'. This seems to be key because this corrected the problem. I no longer receive the annoying message when I log into the application.

Atlassian: You need to fix the logout function for an impersonation account to clear out whatever application state is cleared out by the 'switch back' function.

Like Christoph Bernhard likes this

I workaround like this: Using Cookie AutoDelete Extension for Chrome. After impersonation I logout and login as me again.

Still having this issue.

Jack Brickey Community Leader Sep 28, 2020

@Daniela Griesinger , I would recommend reaching out to Atlassian Support given the original issue has been marked as resolved. This will allow them to log into you instance, with your permission, and have a look.

Like Daniela Griesinger likes this

just as a workaround I fixed it by removing all atlassian cookies from my browser.

I'm not getting the prompt to switchback to myself now. I can impersonate a user but have to log out as them then log back in as myself. After I log back in as myself I check the prompt.

this is still an issue and i'm having this problem now. how do i stop it?

Every screen shows this message:
2020-05-19 15_25_02-Edit Notifications - JIRA - Firefox Developer Edition.png

When i click X is goes away until i go to the next page. I click 'switch back' and nothing happens.

If it helps anyone, the switch back link worked for me when I returned to the browser tab with the Admin page (I had a lot of other Jira & Confluence tabs open on which the link didn't work). Your mileage may vary, though...

This is so annoying. It keeps popping up all the time and won't go away.

Same issue here, got to say, I have started to hate atlassian !

same issue here, happens every time.

Same problem ... and I may know how to reproduce it (but first i need to get rid of it ...)

Same issue. Clearing browser cache temporarily fixed it, then used feature again and issue reappeared

I have the same issue since today, logged in as another user once, now the alert always pops even when logged in as my self.

Jack...I can work with you and do a screen share if you want to see this issue replicated.

Jack Brickey Community Leader Jan 13, 2020

It wouldn't do any good for me to see as I'm but a user like yourself. This is something Atlassian would need to explore.

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