Xray is not showing under the Apps section

Selva November 20, 2024

Enabled Xray Enterprise in my trial account, however the app is not showing under the Apps, and couldn't find the Xray settings in the system settings.

 

Any help is much appreciated.

3 answers

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Francisco Fonseca _Xray_
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December 2, 2024

Hi @Selva ,

Xray Enterprise requires Xray Standard installed, should you have both and it's still not working then I would suggest you to contact our support here: https://jira.getxray.app/servicedesk/customer/portal/2

Should you have both installed it might be related to where you defined your data residency, however our support can help you with that. 

Best, Francisco.

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sasanka
Contributor
November 20, 2024

Most possibly xray auth is wrong. and even cross check the path 

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Salih Tuç
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November 20, 2024

Hi @Selva ,

XRay Enterprise is built on XRay license. So, you need to add XRay to your environment, too.

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