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Working with {{now.diff(issue.created).hours}}

Eran Roiter
Contributor
February 16, 2025

Hey all,

I'm trying to work with the {{now.diff(issue.created).hours}}, and as you can see in the picuters below, tickets i opened that are for sure more then hour old for some reason getting this msg 

The following issues did not match the condition:

Any ideas what I'm doing wrong ?

Thanks !!

image.png image.png

 

 

The following issues did not match the condition:

2 answers

2 accepted

3 votes
Answer accepted
Bill Sheboy
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February 16, 2025

Hi @Eran Roiter 

The parameter order you show for the diff function (now before created) will produce a negative number: the issue was created before the current date / time.  And so the condition will fail.

Please try inverting the values:

{{issue.created.diff(now).hours}}

If that does not help, please post images of your complete rule and of the complete audit log details (with all areas expanded) to provide more context.

Kind regards,
Bill

Eran Roiter
Contributor
February 18, 2025

Thanks !!! it works :)  

Like • Bill Sheboy likes this
0 votes
Answer accepted
Chimedtseren Otgongerel
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February 16, 2025

Hello, I can't activate my 8th check. It says pending and under review for many days. How can I activate it? Please help me.  

Dave Liao
Community Leader
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February 16, 2025

@Chimedtseren Otgongerel - can you rephrase what you're asking? Are you also working on an Automation rule?

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