Why am I receiving an internal error with Burnup Chart?

Received an internal error with the Project Burnup Chart plugin by cPrime Labs. Unable to change any of the fields to make the error go away. We are using JIRA 6.2.7. BurnupError.PNG

Doesn't matter what project we use, and even if the versions haven't expired, get the same error. Tried different issue types too. 

Please offer some assistance.


2 answers

have you tried looking at the logs when this happens?

Their other plugin works for our version of JIRA. The Actuals vs Estimates Chart is half of this plugin and that works for us. The graph itself is having problems pulling data. I have a feeling it's not compatible with our version. 

Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

3,006 views 12 18
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot