While using clone issue action in JIRA automation, I want to set the "duedate" field as null

mohit jangid December 13, 2024

Hey,
I'm facing a problem with due date not getting cleared while using the clone action in automation. I just wanted to set the due date to null/cleared the data while cloning any issue.
please help me.

1 answer

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Marc - Devoteam
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December 13, 2024

Hi @mohit jangid 

Whenever you ask for help with an Automation Rule it will help us to help you if you provide:

1. what type of project is this (e.g., company-managed, team-managed, etc.), 

2. images that show your complete rule.

3. images showing the details of the actions/conditions/branches.

4. images showing the Audit Log details for the rule execution.

5. images showing the relevant data in an image that is part of the rule execution.

6. Explain where the issue is.

These questions are not for not willing to help, but to have community members learn on how automation works.

Not just to provide a full solution, which would not help to understand what the automation is doing, but to have members understand what a rule is doing, if in need of change or error.

mohit jangid December 13, 2024

ques.png
@Marc - Devoteam  under due date I want to make this as null/cleared, so please help me 

Marc - Devoteam
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December 13, 2024

Hi @mohit jangid 

But you can try the smart value {{clear}}

mohit jangid December 13, 2024

Thank you @Marc - Devoteam it's working perfectly, and thanks for being so fast.

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Marc - Devoteam
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December 13, 2024

Please accept my answer as a solution, if my answer helped to solve your request.

This will help other community member trying to solve the same.

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