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Where to find and check the "Cannot log you in right now, please contact your administrator" error

Sebastian Pahl July 17, 2024

Recently some of our users cannot log into Jira and get the message "Cannot log you in right now, please contact your administrator" along with an error identifier.

 

We want to check whats happening but unfortunately we don't find any of the error IDs in the log files. Maybe we check the wrong files or we need to enable logging of such errors!?

Thanks for the help

 

 

1 answer

0 votes
Nicolas Grossi
Banned
July 17, 2024

@Sebastian Pahl Welcome! What identity manager are you using ?

 

Nicolas

Sebastian Pahl July 17, 2024

Hey @Nicolas Grossi ,

we use an "external" authentication Provider connected via OIDC.

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VERSION
9.12.8
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