When attempting to select to manage Rapid Board I am constantly getting an error

An exception occurred

Please try refreshing the page, or contact your administrator / Atlassian Support if the problem continues.

Details

Exception: Script error.

Resource:

Line: 0

Environment

Mozilla/5.0 (Macintosh; Intel Mac OS X 10_6_8) AppleWebKit/537.1 (KHTML, like Gecko) Chrome/21.0.1180.57 Safari/537.1

2 answers

Many of the users at my company are getting this error too. I haven't changed anything about JIRA in the last day or two, and this just started occurring today. It's especially odd that Kenneth and I are both using the installed (not OnDemand) versions and we're both just seeing this new behavior (I'm assuming it's new for you Kenneth).

It is. Just showed for me today. Which is odd because I have full administrative rights as well. And it is only occurring 99% of the time. Occasionally, I will get through and be able to use it for a brief moment.

Thanks. I had some other issues that compounded my problems today, but once resolved, I disabled the feedback module and it fixed the error.

Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

2,870 views 12 18
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot