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  • When adding a link to a ticket, and at the same time leaving a comment with a tagged user, the user does not receive an email notification. Is there a way I can fix this?

When adding a link to a ticket, and at the same time leaving a comment with a tagged user, the user does not receive an email notification. Is there a way I can fix this?

When adding a link to an already created ticket, and at the same time leaving a comment with a tagged user, the tagged user does not receive an email notification that their name was mentioned. Is there a way I can fix this?  

(v6.3)

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Is this happening to all your users? All events? Or just these 2 events?

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