I need to insert a step like Accepted between Open and In Progress.
I can either create new initial step named NEW and create a transition Accept to Open
Or I can insert a new step between Open and In Progress and fix all transitions.
What is the easiest and safest way?
I think that both will be equally safe. However, I personally perfer the second way. Please make sure that you do your changes on a copy of the active workflow. Do not edit your default workflow, it is always safer to copy and then do the editting and after everything is done, then activate your copy.
For more informations on workflow, you may refer to the following link:
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