What could be the reason of having a clientkey change ?

[julien]

In the context of a Jira cloud plugin built with connect atlassian spring boot, I face a strange behavior for a given client.

Due to probably several installations of our plugin, the atlassian host repository contains several entries with different clientKey but always for the same base_url. For example:
- clientKey: AAAA... => baseUrl: myinstance.atlassian.net
- clientKey: BADD... => baseUrl: myinstance.atlassian.net
...

How is it possible ? Does the clientKey not supposed to identify a specific jira instance ? What could be the reasons for a jira instance to have its clientKey updated ? Could it be related to the type of plan (eg: free plan) or a reset of the instance, restore/backup ?

Thanks for your answers !

[Dario B · Accepted solution]

Hello @julien ,

As you have already thought, this issue may indeed happen after restoring a backup coming from a different instance. Further details can be found in:

• [AC-1528] Add-ons break after customer data imports

However, since further investigation is needed to identify this specific case, I  strongly advise to open either either a support request or a developer help request. 

Also, for the future, please notice that this is not the best place to get help on development  related questions. The right resources are listed in https://developer.atlassian.com/resources. 

Specifically:

• Ask the Developers Community
• Create a Developer Support Request

Cheers,
Dario