We want to disable Issue Alternate Assignee plugin through Oracle Database

Hi,

We upgraded JIRA from 6.0.3 to Jira 6.4. After upgrade when we launch JIRA through browser, a fatal error is thrown org.springframework.beans.factory.BeanCreationException: Error creating bean with name 'com.iamhuy.jira.plugin.customfields.UserPickerProjectRole'

We understood that Issue Alternate assignee plugin is causing this problem so we want to disable this plugin through database. We are using Oracle 11g database. Can you help us with the query as to how to disable this plugin through database. We request your kind attention as we this is critical and we need to fix this quickly.

Regards,

Prashant

1 answer

1 accepted

It seems that you have uncompatible version of plugin. 

According to documentation it does not have version compatible both with 6.3 and 6.4. 

It will be better to try upgrade plugin first.

Hi Vasiliy,

Thanks for quick response. We have already upgraded and Jira is not starting because of this error. We have only two options here:

  1. Roll back to 6.0.3, disable Issue Alternate assignee plugin and then upgrade to 6.4
  2. Disable this plugin from database.

Rollback is quick option, but we want to try disabling this addon through database and see whether it works.

Its highly appreciated if you help us with database part.

 

You could lost date stored into custom filed provided by this plugin.

Since it is more reliable to downgrade to 6.3, install compatible version of plugin and restore data from xml backup

Please don't try to do this in the database, it's not safe or even easy.

If you stop JIRA and remove the physical add-on, JIRA should recognise that and disable it cleanly itself on restart.  Have a look in <jira-home>/plugins/installed-plugins - most have a recognisable name, and you can move it (don't delete, you might want to put it back) to a safe place in your home directory.

Thank you @Nic Brough [Adaptavist] and @Vasiliy Zverev for not suggesting to manipulate database directly.

I replaced the jar file of Issue Alternate Assignee plugin(v.1.7.8) with the one compatible for JIRA 6.4. It worked for me and the this time the JIRA  instance did start properly.

Thank you all once again !!!

Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

3,264 views 14 20
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot