We had everything working in a test instance of Jira, but after a data refresh of the test instance from our production instance, role-based estimation is no longer working.
Everything seems to be set up correctly, but when I view the screen with the role-based fields, the screen does not display the drop-down of roles. The Assignees (By Roles) field just says "None."
I see that you have had a data refresh. There could be a couple of reasons for the roles not being displayed :
Please check the above possibilities. If you still face the issue, then you can may be share a bit more about your set up and other information and we can look into this.
Hi Abhinav - answers:
The Role-Based config has the following roles associated:
· Eng Dev Mgrs
· VDOC Admins
· Code Reviewer
· Eng QA
All associated issue types are using the Role-Based config.
The set up looks okay. I would need more information to test this and find the cause.
First is, how did you do the data refresh? Also if you could let us know, what version of JIRA and our plugin you are currently on?
In the meantime, you could also do a server restart, just in case the changes were not taken by the plugin.
You could also do a couple of things :
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