We cannot access jira cloud

[gonzalo_lasarte]

Hello everyone,

We have been several months without accessing help (approx. 6) and now when we try to access, we see a screen that tells us that the page is not available...

We have read that if you are more than 3 months without access, they can block your access but before, they must have warned us by mail and nobody has warned us.

The thing is that it is very important that we can access because we have important information about a project in there.

Can you help us?

Thank you!

[YY Brother]

Hi @gonzalo_lasarte 

Welcome to our Community.

Please check the email address of your Atlassian account and also the Junk in your mail email box. The notification email should be sent to you.

For this case, you may need to create a ticket to Atlassian Support to see if the recovery is possible for your.

Good luck,

YY Brother

[gonzalo_lasarte]

Thank you for your response.

We have checked all the folders and really, we have not received the notification...

We have tried to open the support case, but when it asks for the jira cloud URL, we entered it:
https://unus.atlassian.net

And it tells us that it is not correct so, it doesn't let us move forward with opening the ticket.

We have tried with:

https://unus.atlassian.net
unus.atlassian.net

Thank you!

[Andy Heinzer]

Hi @gonzalo_lasarte 

That site appears to have been deleted back in August.   From reviewing the site, it appears that the billing contact and site-admin where sent multiple email notifications warning them before this happened.   With Atlassian Cloud sites that only have free plan products, there is an inactivity limit as noted in What is the Free Jira Cloud plan?

I am afraid that once the site has been deleted, Atlassian no longer has the ability to restore that data.  If your site-admin had created backups of that data, then perhaps this can be restored, but Atlassian does not retain that data indefinitely as per Track storage and move data across products.