Users will send request to a generic mail id. From the mail information JIra ticket has to create.

[Annapurna]

Hi,

I am trying automate creation of JIRA ticket.

User will send the requests to some generic mail id. Taking this as input JIRA ticket has to be created automatically.

Please guide me.

[Kurt Klinner]

@Annapurna 

Hi Annapurna,

welcome :-)

https://confluence.atlassian.com/adminjiraserver/creating-issues-and-comments-from-email-938847641.html is a excellent starting point to get familiar how to configure mail service & mail handler

All the best

Kurt

[Annapurna]

Hi,

Thanks,for the reply.

I have gone through content.

But i have many other fields to be filled like from which project user is raising ticket, Location of the user. These are some major things. I have doubt about how to proceed these things.

Thanks,

Annapurna

[Kurt Klinner]

@Annapurna 

if you need to map parts of the email to custom fields etc, than you will might take a look to add-ons like JEMH, which offer such functionality

https://marketplace.atlassian.com/apps/4832/enterprise-mail-handler-for-jira-jemh 

Cheers

Kurt