Users receiving "You cannot view this URL as a guest" error message

[ITops123]

Several of our employees, who have permission to access both Jira and Confluence, are suddenly getting messages that they are not logged in after they enter their login information.

I was able to replicate the issue using the account of one of these users.

We have recently initiated Confluence/Jira single-sign-on, so I'm not sure if the issue could be related to that. I double checked the accounts and their user profiles are identical in Confluence and Jira.

A few of the issues encountered:

• Logging on and the page displaying 'Not logged in' errors in different areas of the Dashboard
• Logging on and pages rendering in code
• Logging on, clicking a link then getting routed back to the login page

Link to screenshot https://docs.google.com/leaf?id=0B6iH3_kRTbMqZmJkNTFhZTEtMzllOC00Yjg5LWIxMmItOGU4NmNkNTNkYmE4&hl=en_US

Anyone know why this might be happening?

[ITops123 · Accepted solution]

This was related to our company's move to Crowd, which messed up some user account permissions. We have resolved these now.

[Jobin Kuruvilla [Adaptavist]]

Seems the users lost some groups that are used only in JIRA? Are they able to login but not access only few links/areas? Then it must be a permission issue.

For example, in the given screenshot, the error is while doing something on an issue. Check for the permissions of that action.