Users Receiving Excessive Email Notifications Despite Disabled Settings

[Barbora Kutikova]

Hello Jira Community,

Our company is experiencing an issue with excessive email notifications from Jira, even after configuring various settings to minimize them. Here’s what we’re facing:

1. Automation Notifications: Although we select the option to disable notifications in the automation rule setup, users still receive emails when issues are changed by these rules.
2. Notification Scheme: We've confirmed that these events (edit issue) are turned off in the notification scheme, but notifications continue to be sent out.

I recently learned about the new personal notification settings in Jira, but from my understanding, these need to be adjusted individually by each user. If that's correct, it poses a challenge for large teams to uniformly manage email preferences. (we use Standard Jira, so I do not have remote access to users accounts)

Any insights or solutions you could share would be greatly appreciated!

Thanks for your help! 

Bara 

[Dick]

Hi @Barbora Kutikova 

ad 1: Make sure that the Actor of automation rules is set to a non-personal account:
         JiraBot! All issues that JiraBot creates, have JiraBot as the reporter, JiraBot will receive
          the email notifications!

Using a bot this way is also good practice, people will know the issue is made by an automation.

It won't end notifications if the automation sets the field for assignees though, these people will get notified if your automation hooks them up to a Jira issue.

Best of luck taming the notifications,

Dick

[Barbora Kutikova]

Hi Dick, 

thank you for your time, that is a valuable insight. But I do have Automation for Jira as a actor in all mu automations. Maybe you have another idea? 

Thanks Bara 

[Bibek Behera]

@Barbora Kutikova 

Quick tips: 

1.Personal Settings : If you’re getting too many emails, you can adjust your preferences in your profile settings. Just click your profile icon in the top-right corner of Jira, go to Profile settings, and find Email notifications. Here, you can turn off notifications for general activity and set preferences for specific alerts like @mentions and task assignments to keep things relevant.

2. Project Notification Scheme Adjustments (for Admins), If you’re managing notifications for a team, you can streamline what everyone gets. Head over to Project settings > Notifications. From here, you can customize the notification scheme so that only key events trigger emails. Consider setting notifications for only essential roles, like project leads, to cut down on clutter across the board.

Also please check for which particular events user/groups are getting email which you want to reduce and share here so that I can check further.

[Barbora Kutikova]

Hi @Bibek Behera  thank you for your time, but please see my question, I am aware of both settings, but as admin, i turned the notification off, but its overwrite by personal notification. And my question is, How I can solve it as admin, without bothering 200 users with new setting explanation. 

[Barbora Kutikova]

specific example: notification that automation made changes in issue (custom field was edited) 
Automation setting for notification: do not notify 

Notification scheme setting: edit issue: no one there to notify 

Yet ... emails to users keep coming