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User showing as Inactive

Harish Bangera Nov 05, 2018

The user is active in Active Directory(AD)

But, in JIRA it is showing as Inactive. User is unable to login.

4 answers

1 vote
Deleted user Nov 05, 2018

Hi @Harish Bangera,

Was the user ever deactivated in AD?


Harish Bangera Nov 05, 2018

No Danny. Please help

Deleted user Nov 06, 2018

My line of thinking was along a similar route as @Raynard Rhodes as I found a similar question

The steps listed are: 

  1. Have the reinstated user log out of their computer.
  2. Administer their account in Active Directory.
    1. Mark their account back to "Disabled"
    2. Move their account object to a different OU
  3. Within JIRA, synchronize the LDAP directory.
  4. Within Active Directory
    1. Mark their account back to "Enabled"
    2. Move their account object to desired OU
  5. Within JIRA
    1. Synchronize the LDAP directory.
    2. Verify user account is NOT "Deactivated"
0 votes
Nic Brough [Adaptavist] Community Leader Nov 05, 2018

The flag in AD is separate to the flag in Jira.  Go to Jira's user management, find the user and turn off the "inactive" flag.

Raynard Rhodes Nov 05, 2018

Jira does not give the option because the user is managed in AD not Jira. Is there another option? I'm having this same issue for a single user and it's odd.

Active Directory they show as Active;

Jira shows them as Inactive;

I have disabled, changed OU, sync Jira with AD, changed OU, and re-enabled user, sync Jira with AD -- Issue persists;

Is there something on the server that can be changed?

Harish Bangera Nov 05, 2018

Hi Nic,

I went to JIRA's user management,found the user, but there is no inactive flag to turn off. I am attaching the screenshot for your reference


Heather Linsk Nov 06, 2018

I am also having the same issue.

Harish Bangera Nov 13, 2018

HI Nic & others,

Please help, I am stuck with this query. Dont know what to do and whom to contact

0 votes
Raynard Rhodes Nov 06, 2018

I also failed to mentioned I check the audit logs for this particular person. This happened the the final week of October, but an hour later it was switched to active. We didn't notice at the time because he doesn't always login. This time we noticed because it remained inactive after switching.


October 24th ~2:30pm it was switched to inactive by Jira

October 24th ~3:30pm it was switched to active by Jira


During that time nothing major was going on, no changes were taking place. This was the only time since we've implemented Jira that this has happened to this individual. I have not checked other profiles.

0 votes
Raynard Rhodes Nov 06, 2018

The system admin was able to go into the PostGre database and activate the account from there. He also had to modify the display name to remove the "[X]". I'm not sure why this happened.

After this syncing works normally and the user is able to login.

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