The steps listed are:
Jira does not give the option because the user is managed in AD not Jira. Is there another option? I'm having this same issue for a single user and it's odd.
Active Directory they show as Active;
Jira shows them as Inactive;
I have disabled, changed OU, sync Jira with AD, changed OU, and re-enabled user, sync Jira with AD -- Issue persists;
Is there something on the server that can be changed?
I also failed to mentioned I check the audit logs for this particular person. This happened the the final week of October, but an hour later it was switched to active. We didn't notice at the time because he doesn't always login. This time we noticed because it remained inactive after switching.
October 24th ~2:30pm it was switched to inactive by Jira
October 24th ~3:30pm it was switched to active by Jira
During that time nothing major was going on, no changes were taking place. This was the only time since we've implemented Jira that this has happened to this individual. I have not checked other profiles.
The system admin was able to go into the PostGre database and activate the account from there. He also had to modify the display name to remove the "[X]". I'm not sure why this happened.
After this syncing works normally and the user is able to login.
Hi Atlassian community, My name is Max and I work on the product integration team at Atlassian. I am pleased to announce the early access program for the Jira Cloud add-in for Outlook. This add-in...
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