The steps listed are:
I just got back from vacation and we have an instance that is not synchronizing with AD correctly. A recently added user was showing as inactive with an incomplete group membership listing. Verified the account and groups were all done correctly based on the filteres in use. I tried removing the user from the group, synched it, readded to the group, synched again but it still would not update the directory correctly. Ended up turning off Incremental Synchronization in the User Directory/Advanced settings and after one more sync, all of the issues were resolved.
Jira does not give the option because the user is managed in AD not Jira. Is there another option? I'm having this same issue for a single user and it's odd.
Active Directory they show as Active;
Jira shows them as Inactive;
I have disabled, changed OU, sync Jira with AD, changed OU, and re-enabled user, sync Jira with AD -- Issue persists;
Is there something on the server that can be changed?
I also failed to mentioned I check the audit logs for this particular person. This happened the the final week of October, but an hour later it was switched to active. We didn't notice at the time because he doesn't always login. This time we noticed because it remained inactive after switching.
October 24th ~2:30pm it was switched to inactive by Jira
October 24th ~3:30pm it was switched to active by Jira
During that time nothing major was going on, no changes were taking place. This was the only time since we've implemented Jira that this has happened to this individual. I have not checked other profiles.
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