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User picker (Single select) custom field doesn't display and users to select from the dropdown menu

We have created custom fields: Feature Owner and Reviewer. 
Added them to the screen, they appear in the project's issues, but when I click to select a user from the user picker, the dropdown menu is empty. 

4 answers

1 accepted

0 votes
Answer accepted

We have found out that we needed to start typing the user's name so it will appear in the dropdown menu, even though when you click on the dropdown menu it says no results. 

You have to start typing the name of the user. 
At least that worked for us. 

Can you share a screen shot

I think the problem might be in your workflow

Default issue types have a default workflow which is automatically created

but

Custom issue types must have their own workflow,

Once that is created, I think it will automatically show results

Under your project settings do the below

1. Go to "Customer Permissions"

2. under the "Customer sharing" select "Customers can search for other customers within their project or organizations"

This will display the list and you do not have to search.

It worked for me. Hope it help's you :)

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DEPLOYMENT TYPE
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PRODUCT PLAN
STANDARD
PERMISSIONS LEVEL
Site Admin
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