We have created custom fields: Feature Owner and Reviewer.
Added them to the screen, they appear in the project's issues, but when I click to select a user from the user picker, the dropdown menu is empty.
We have found out that we needed to start typing the user's name so it will appear in the dropdown menu, even though when you click on the dropdown menu it says no results.
You have to start typing the name of the user.
At least that worked for us.
I had a similar issue where a single user-picker custom field suddenly stopped finding any users: issues that already had a user listed retained that user, but a new one could not be assigned - it could only be changed to None.
I resolved this by enabling a user filter for this field. For some reason, this fixed it, even after I disabled the filter again.
Go to Settings > Issues > Custom Fields and search for your field.
Then click on the 3 dots menu to the right and select Context and default values.
At the bottom under User Filtering, edit the filtering to use the jira-software-users group.
Available only with jira-administrators permissions.
Under your project settings do the below
1. Go to "Customer Permissions"
2. under the "Customer sharing" select "Customers can search for other customers within their project or organizations"
This will display the list and you do not have to search.
It worked for me. Hope it help's you :)
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