User login failure

I have set up a user recently and I have double, triple, and quadruple checked all the permission settings in the specific project I want the user to have access to and have changed the password multiple times, but I am still getting the error "Sorry, your username and password are incorect-please try again." message. Is there anything I should look for in the logs, so far I was unable to find any errors linked with the username trying to log in.

2 answers

1 accepted

Figured it out. We have an active directory set up so when the user is created he needed to use that password instead of a jira issues password

Hi Dan, I'm sure it won't be a permission scheme trouble because even if you have not even one permission you should be able to log.

But, that sounds like a Global Permission issue, have you checked there? There should be a Permission called 'Jira users' and assigned to the group 'jira-users'. Check to whom is assigned and if the user is in the group.

This is a new user that never has logged into Jira? Maybe there is a blank space or something like that in the user name.

And could you try to add the user to a new different group and assign that group the permission?

Other users have experienced this as well in the past. I believe the administrator at the time deleted the user then re-created them under a different username but I am not certain.

Only that user is having trouble? Have you tried other users?

Yes, I have made sure the user is part of a group with the global permission for jira-users and still he is unable to log in.

Glad you found the solution! You could convert your comment to an answer and mark as correct

Figured it out. We have an active directory set up so when the user is created he needed to use that password instead of a jira issues password

Suggest an answer

Log in or Sign up to answer
Atlassian Community Anniversary

Happy Anniversary, Atlassian Community!

This community is celebrating its one-year anniversary and Atlassian co-founder Mike Cannon-Brookes has all the feels.

Read more
Community showcase
Julia Dillon
Posted Apr 17, 2018 in Jira

Tell us how your team runs on Jira!

Hey Atlassian Community! Today we are launching a bunch of customer stories about the amazing work teams, like Dropbox and Twilio, are doing with Jira. You can check out the stories here. The thi...

792 views 2 19
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you