User keeps getting notifications from filter subscription

A user is being sent email notifications which I think should not be sent anymore.

  • user was subscribed to a filter, of a project in which there is no activity anymore
  • the filter itself was deleted. Mails were still being sent.
  • email address linked to user profile was changed. Yep, even now they're being sent.

In we can read in the comments of similar situations, it seems.

To be sure,

  • user is inactive and doesn't belong to any groups anymore.

According to  he should not be sent anything.

All in all it sounds like a bug.

The person doesn't work for us anymore so his email address doesn't exist anymore either. Failed deliveries return to our common JIRA mailbox, so this is where we see those errors coming in daily.

Any idea?


1 answer

Id really like to find out if this is a bug as well. We have a filter where the subscriptions have been removed yet the users are still receiving them. Pretty annoying!

Suggest an answer

Log in or Sign up to answer
Atlassian Community Anniversary

Happy Anniversary, Atlassian Community!

This community is celebrating its one-year anniversary and Atlassian co-founder Mike Cannon-Brookes has all the feels.

Read more
Community showcase
Julia Dillon
Posted Tuesday in Jira

Tell us how your team runs on Jira!

Hey Atlassian Community! Today we are launching a bunch of customer stories about the amazing work teams, like Dropbox and Twilio, are doing with Jira. You can check out the stories here. The thi...

523 views 1 18
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you