Unable to start jira post upgrade from v9.12.10 to 10.1.2 via zip file

Andres Mancipe
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November 4, 2024

Unable to start jira post upgrade from v9.12.10 to 10.1.2 via zip file. got the new zip file uncompressed it,  in a new jira directory, installed java-17-openjdk-headless-17, defined the JAVA_HOME variable pointing to the OpenJDK home in the setenv.sh file. Make sure all files in the /opt/atlasian/jira directory (jira_home) were owned by jira and attempted to start the jira; first it was failing because I have FIPS mode on so I had to define CATALINA_OPTS="-Djava.security.disableSystemPropertiesFile=true" in jira_home/bin/catalina.sh. Once I did that it got passed the first error and now it just says "org.apache.catalina.core.AprLifecycleListener.lifecycleEvent The Apache Tomcat Native library which allows using OpenSSL was not found on the java.library.path : [/usr/java/packages/lib:/usr/lib64:/lib64:/lib:/usr/lib]" before it crashes and stops jira. Help

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