Unable to select profiles in Incoming Mail section (JEMH, Outlook)

[Vini Vincent]

We are encountering an issue when adding Incoming Mail handler. The contents in 'Profile Selection' have disappeared. All the current JEMH profiles still exists, however they are not showing up under JEMH Profile selection. This has occurred in both Pre and Production environments. Not sure why this has started occurring. Grateful if someone has a solution. Thanks

[Andy Brook · Accepted solution]

Anyone else hitting this, we've figured out some recent browsers have bugs causing this:

• Edge: 131.0.2903.70
• Chrome: 131.0.6778.70 (Official Build) (arm64)

For the curious, if you  right click / view html on the select box, you'll see the OPTION entries there, there is nothing wrong with the content.

[Vini Vincent]

Thanks @Andy Brook. The issue has resolved for us after the bug fixes.

[Ryan Clifton]

Hello @Vini Vincent

This is a known issue that can be caused by having a Null Created Timestamp for the existing Profiles (which should never be null), due to this it results in a Null pointer exception. Currently, to our knowledge this could only be possible by have a Database problem or updating/migrating databases which somehow result in the Timestamp columns being set to null.

Due to this, I would recommend reviewing the atlassian-jira.log and jemh.log files to see if a Null Pointer Exception is being caused. If this is caused by a missing timestamp, then see the following page about possible solutions: Missing Created/Timestamp Columns Causing Problems

If you require any further assistance, then I would recommend contacting The Plugin People (JEMH Vendor) Support by using our Portal or by emailing support@thepluginpeople.com.

Regards,

Ryan (The Plugin People Employee)

[Roger Rooney]

@Ryan Clifton , trying to set up a new profile (did one a couple weeks ago) and facing the same error, no changes to our DB or underlying infra with 0 profiles showing.

Is it possible this mightn't just be due to a Null Pointer Exception? For ref I still need to update JEMH to its' latest version will be giving this a go later in the week. 

Thanks.