Heads up! On March 5, starting at 4:30 PM Central Time, our community will be undergoing scheduled maintenance for a few hours. During this time, you will find the site temporarily inaccessible. Thanks for your patience. Read more.

×
Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Unable to log in to Jira. Additional verification is protected via an email account

Parasuraman Neelakandan
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
March 5, 2025

Unable to log in to Jira. Additional verification is protected via an email account, but we need to log in using a username and password since this account doesn’t have email access. However, we can authenticate using username, password, and MFA.
https://inter-ikea.atlassian.net/jira/software/c/projects/ASTROWMSYM/boards/2292

1 answer

0 votes
Marc - Devoteam
Rising Star
Rising Star
Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
March 5, 2025

Hi @Parasuraman Neelakandan 

Welcome to the community.

Accounts in Atlassian Cloud can't exist without a valid email address.

Parasuraman Neelakandan
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
March 5, 2025

Hi Marc,
I'm trying to log in using only my email account, but previously I was able to log in with my password. Now, it's asking for a verification email.

But i want to authenticate via password or MFA.

Marc - Devoteam
Rising Star
Rising Star
Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
March 5, 2025

Hi @Parasuraman Neelakandan 

Check this article, to re0send an email verification to your email address, https://support.atlassian.com/user-management/docs/resend-a-verification-email-to-a-managed-account/ 

Like Parasuraman Neelakandan likes this

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
ENTERPRISE
TAGS
AUG Leaders

Atlassian Community Events