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Unable to log in to Jira. Additional verification is protected via an email account

Parasuraman Neelakandan
Parasuraman Neelakandan
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March 5, 2025 edited

Unable to log in to Jira. Additional verification is protected via an email account, but we need to log in using a username and password since this account doesn’t have email access. However, we can authenticate using username, password, and MFA.
https://inter-ikea.atlassian.net/jira/software/c/projects/ASTROWMSYM/boards/2292

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Marc - Devoteam
Marc - Devoteam
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March 5, 2025

Hi @Parasuraman Neelakandan 

Welcome to the community.

Accounts in Atlassian Cloud can't exist without a valid email address.

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Parasuraman Neelakandan
Parasuraman Neelakandan
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March 5, 2025

Hi Marc,
I'm trying to log in using only my email account, but previously I was able to log in with my password. Now, it's asking for a verification email.

But i want to authenticate via password or MFA.

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Marc - Devoteam
Marc - Devoteam
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March 5, 2025

Hi @Parasuraman Neelakandan 

Check this article, to re0send an email verification to your email address, https://support.atlassian.com/user-management/docs/resend-a-verification-email-to-a-managed-account/ 

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