Unable to See Tabs and Custom Fields on Edit Issue Screen

[Nicole Gosling]

We have several custom fields and tabs on the Edit Issue Screen however when I attempt to Edit an issue I can only see the Assignee, Priority, and Comment system fields.  I am working in the same project and have the same permissions as other end-users and they can see all of the fields and tabs on the Edit Issue Screen. I can't find any specific configuration for groups or users to explain the issue.  Also, I noticed the other Jira administrator can't see them either but end-users can.  Any thoughts?

[Nicole Gosling · Accepted solution]

Thanks so much Kawan.  I didn't have 'All Fields' selected in "Configure Fields" option on the Edit Issue Screen.  All good now.  Thanks again I really appreciate your quick response and expertise.  Have a great day!

[Kawan Diogo · Accepted solution]

Hi @Nicole Gosling  

Thank you for reaching out.

To investigate this issue, please try the following steps:

1. Open the Edit Screen and click on the "Configure Fields" option located at the top right of the screen. Ensure that "Show all fields" is selected.

2. Verify if the custom fields are associated with the Edit Issue Screen in the project's screen scheme. You can check this by navigating to Project Settings > Screens and confirming the configuration for the Edit Screen.

3. Since the issue affects both administrators and not end-users, verify if there are any Field Configuration Schemes or Custom configuration from third party apps applied to the project. Field Configuration Schemes might hide specific fields for certain roles or groups.

Let us know if these steps help or if you need further assistance.

Best regards,

[Nicole Gosling]

Thanks so much Kawan.  I didn't have 'All Fields' selected in "Configure Fields" option on the Edit Issue Screen.  All good now.  Thanks again I really appreciate your quick response and expertise.  Have a great day!