I recently migrated our JIRA instance from JIRA Cloud to JIRA Data Center. I followed the steps outlined in the official migration guide (link: https://confluence.atlassian.com/adminjiraserver/migrating-from-jira-cloud-to-data-center-applications-938846963.html\) to import the backup data into the new JIRA Data Center environment.
After completing the import process, I encountered an issue with accessing the system using the sysadmin account. The login attempt resulted in the following message:
<warning>
<message>Login form has been disabled on this instance.</message>
</warning>
I am unable to proceed further and require assistance to resolve this login issue. Thank you for your help.
I fixed this by updating the table
com.atlassian.plugins.authentication.sso.config.show-login-form
Few Things you can do is
Config File Check:
jira-config.properties
and seraph-config.xml
files for any custom settings that might disable the login form.
<JIRA_HOME>/jira-config.properties
and <JIRA_INSTALL>/atlassian-jira/WEB-INF/classes/seraph-config.xml
.Reindex:
Access the Database:
Verify sysadmin Account:
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.
Thanks for your suggestions.
Config File Check:
- I dont have <JIRA_HOME>/jira-config.properties
- <JIRA_INSTALL>/atlassian-jira/WEB-INF/classes/seraph-config.xml seems to be normal.
Reindex: How can we reindex without authentication?
Verify sysadmin Account: Yes, I have sysadmin account which is active
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.