To find the right Custom Field and Rule.

[Fikri Ahmad]

Hello,

Need assistance how to make choice in the custom field  and come out with the list needed.

Example in the screenshot.

Example scenario:

Custom field = Region

Content in Region = Central, Northern

Content in Central = Station A, Station B

Content in Northern = Station C, Station D

When choose Region Central, custom field will list content in Central.

When Choose Region Northern , custom field will list content in Central.

What is the right Custom field to be used and any rules need to be apply?

Thanks.

[Marc - Devoteam · Accepted solution]

Hi @Fikri Ahmad 

So this is related to a JSM project.

You need to have a custom field of the type cascading select or dependent dropdown.

This is depending on the project type you are using, company or team managed

[Fikri Ahmad]

For this List Cascading, it provide 2 tier (two select list).

Is it have for 3 tier (three select list)?

[Trudy Claspill · Accepted solution]

Hello @Fikri Ahmad 

Welcome to the Atlassian community.

What type of project are you using? Get that information from the View All Projects page under the Projects menu.

Essentially you need a cascading selection list. Exactly how you can get that depends on the type of project you are using.

Also what level of access do you have? Are you a Project Admin? Are you a Product/Jira Application Admin?

[Fikri Ahmad]

What type of project are you using? Get that information from the View All Projects page under the Projects menu. - Service Management

Also what level of access do you have? Are you a Project Admin? Are you a Product/Jira Application Admin? - Organization Admin, 

[Trudy Claspill]

If the View All Projects screen showed just "Service Management" versus "Team-managed Service Management", then you are using a Company Managed project.

Example:

In that case you need to create a Select List (cascading) type of custom field and add it to the screens for the issue types where you want it available.

https://support.atlassian.com/jira-cloud-administration/docs/create-a-custom-field/

https://support.atlassian.com/jira-cloud-administration/docs/custom-fields-types-in-company-managed-projects/

[Fikri Ahmad]

For this List Cascading, it provide 2 tier (two select list).

Is it have for 3 tier (three select list)?