The problem of completed tasks not being updated

[Yusei Saito]

Currently, in the sprint completion modal, tasks with the status "DONE" or "DUPLICATED" are displayed as "0 issues completed," and the actual number of completed tasks is not being reflected correctly.

Here are the specific details of the situation:

• Tasks with the status "DONE" or "DUPLICATED" appear with a checkmark when viewing the board, which suggests that they are correctly recognized as completed statuses.
• In the workflow settings that manage status transitions, "DONE" and "DUPLICATED" are confirmed to be included in the "DONE" category of completed statuses.
• Despite these settings, only this specific project is experiencing an issue where the number of completed tasks is not accurately reflected.

Why is this problem happening?

[Trudy Claspill]

Hello @Yusei Saito 

Welcome to the Atlassian community.

In what type of project do these issues exist? Get the project Type information from the View All Projects page under the Projects menu.

Can you show use the mapping of Statuses to Columns for your board? That is found under the Configure Board option. What I would like to determine is if the DONE and DUPLICATED statuses are both mapped to the column farthest to the right on your board.

[Trudy Claspill]

Also, do these task contain subtasks, and if so, what is the status of the subtasks?

[Yusei Saito]

it's team managed project.

this is the board and completed task.

Sorry for the Japanese settings.

[Trudy Claspill]

Hello @Yusei Saito 

For an issue to be considered "complete" in a sprint, the issue and all its subtasks must be in the status mapped to the column farthest to the right.

Since you have two statuses that represent "completed" issues, you would need to map both of those statuses to the right most column of your board for issues in both statuses to be considered "complete" when the sprint ends.

[Rohan]

Hey @Yusei Saito 

Please go to board configuration and make sure the mentioned status is in the right-most column.

That should help you resolve the issue. As per the design, the status in the rightmost column is considered resolved/completed once it is reached. 

[Ajay _view26_]

@Yusei Saito , I think the problem is with unmapped statuses in the Board Config as @Trudy Claspill  mentioned.. Hope the proper mapping resolves your issue.