Team Trax - Pending Request

Alejandra Martin January 25, 2024

Hi everyone. I'm testing free trial of Team Trax. When i entry a eventy like vacations, date are showed correctly in calendar, but in approveer screen pending request shows one day before of dates selected.

Is someone experimented this problem?

 

Regards

Alejandra

 

 

2 answers

0 votes
Alejandra Martin May 14, 2024

Hi. Thanks for your response, clearly not. Users and approvers are in Uruguay (GMT-3), cloud instance is in USA?

0 votes
Brant Schroeder
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
May 13, 2024

@Alejandra Martin does the cloud instance timezone match the approvers timezone? 

Brant Schroeder
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
May 14, 2024

That is the issue.  You need to align them.  

(1) Default Instance Timezone

To check/change the default timezone in your Jira instance, you'll need to be a Jira Admin and then...

  1. Go to Settings (cog icon in top-right corner) > System
  2. Choose General Configuration from the left-hand menu
  3. Press the Edit Settings button in the top-right corner
  4. Ensure the Default Time Zone is set correctly - if not, change it and update it

Just remember that if you have users globally, this is the default time zone - so choose a timezone which the majority of users operate in!

 

(2) Personal Settings

To change your personal timezone settings...

  1. Go to Settings (cog icon in top-right corner) > Atlassian Account Settings
  2. Select Account Preferences from the left-hand menu
  3. Check your Time Zone - if it's incorrect, change it

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