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Status disappearing on backlog view

Alfredo Vidueira February 14, 2025 edited

I'm currently encountering an issue with the Status field disappearing on Backlog and Jira issue views.

This behaviour occurs when clicking the issue, here is a video: https://drive.google.com/file/d/1RxwBzwonuaVJj1q744WjnocKfQ4qVIym/view?usp=sharing

 

Only is happening on 2 new projects I just created, older projects works fine.

 

Anyone know how to resolve it?

3 answers

1 vote
Andy Heinzer
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
February 18, 2025

Hi @Alfredo Vidueira 

I created a support case on your behalf in https://getsupport.atlassian.com/servicedesk/customer/portal/23/JST-1104014

I have seen other reports of this behavior in team managed projects.  Our team is investigating this.

For other users that encounter this, I would recommend creating a support ticket in https://support.atlassian.com/contact if you are a site-admin of a paid plan site.   If you are on a free plan, you won't be able to do create this yourself, but let me know if you are affected and I will try to create a support case on your behalf.

Andy

Alfredo Vidueira February 19, 2025

Thank you Andy, if you need more information let me know 👍🏻

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0 votes
Julie Robinson
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
February 14, 2025

I have a similar issue in the Backlog. The summary info for some tickets is missing (other tickets that have summary are redacted. 

2025-02-14_15h48_28.png

Nadia Ferguson February 20, 2025

I'm encountering the same issue the the summary value missing from my backlog. 

 

0 votes
John Funk
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
February 14, 2025

Hi Alfedo - Welcome to the Atlassian Community!

I have not seen that before. Does it happen with other users in your organization? Maybe try it with a different browser or with Incognito mode to see if it still does it. If so, let us now here. 

John Funk
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
February 14, 2025

Okay, let me see if someone from Atlassian can come take a look. 

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Alfredo Vidueira February 17, 2025

Hi John,

 

Thank you for your response!

 

Its really strange, it also happens with other users of my org, we tried with Brave and Chrome browsers and Incognito mode.

 

We also tried creating a test project:

Screenshot 2025-02-17 at 1.41.19 PM.png

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John Funk
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
February 17, 2025

Okay, thanks for sharing that. Hopefully someone from Atlassian will make soon to help you. 

Like Alfredo Vidueira likes this

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