Status disappearing on backlog view

[Alfredo Vidueira]

I'm currently encountering an issue with the Status field disappearing on Backlog and Jira issue views.

This behaviour occurs when clicking the issue, here is a video: https://drive.google.com/file/d/1RxwBzwonuaVJj1q744WjnocKfQ4qVIym/view?usp=sharing

Only is happening on 2 new projects I just created, older projects works fine.

Anyone know how to resolve it?

[Andy Heinzer]

Hi @Alfredo Vidueira 

I created a support case on your behalf in https://getsupport.atlassian.com/servicedesk/customer/portal/23/JST-1104014

I have seen other reports of this behavior in team managed projects.  Our team is investigating this.

For other users that encounter this, I would recommend creating a support ticket in https://support.atlassian.com/contact if you are a site-admin of a paid plan site.   If you are on a free plan, you won't be able to do create this yourself, but let me know if you are affected and I will try to create a support case on your behalf.

Andy

[Alfredo Vidueira]

Thank you Andy, if you need more information let me know 👍🏻

[Julie Robinson]

I have a similar issue in the Backlog. The summary info for some tickets is missing (other tickets that have summary are redacted. 

[Nadia Ferguson]

I'm encountering the same issue the the summary value missing from my backlog. 

[John Funk]

Hi Alfedo - Welcome to the Atlassian Community!

I have not seen that before. Does it happen with other users in your organization? Maybe try it with a different browser or with Incognito mode to see if it still does it. If so, let us now here. 

[John Funk]

Okay, let me see if someone from Atlassian can come take a look. 

[Alfredo Vidueira]

Hi John,

Thank you for your response!

Its really strange, it also happens with other users of my org, we tried with Brave and Chrome browsers and Incognito mode.

We also tried creating a test project:

[John Funk]

Okay, thanks for sharing that. Hopefully someone from Atlassian will make soon to help you.