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Hello and Help! I don't know how but for some reason some customer's cannot send us emails. I see this error in the logs:

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Does anyone have a quick fix?

12 answers

4 votes

This was working but seems to be broken. Did JIRA change the way this needs to be configured, quite recently?

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1 vote

Any update on this? We have the same issue

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1 vote

Same issue in our environment. Due to the fact that this is a general one reported by most of the atlassian's and kind of a high priority, I hope that Atlassian will come up with a fix asap.

Thanks

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1 vote

Same issue

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1 vote

Same problem here..

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1 vote

The same

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1 vote

We have the same issue and our settings are correct.

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0 votes

Just came across the same issue. Any update on this will be appreciated.

Thank you!

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0 votes

We have the same issue even after double checking our settings.

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0 votes

Bump. We're running into the same issue. Did something change recently? Seems like it's a macro issue.

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0 votes

Having same issue despite having the Allow customer to create own accounts enabled

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0 votes

We have the same issue.

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