Sorry, self-signup is disabled for this help center. You need to be invited first.

[Clare Lawson]

Hello and Help!  I don't know how but for some reason some customer's cannot send us emails.  I see this error in the logs: 

Sorry, self-signup is disabled for this help center. You need to be invited first.

Does anyone have a quick fix?

[Victoria Bak]

This was working but seems to be broken.  Did JIRA change the way this needs to be configured, quite recently?

[Maciej Niezgoda]

Site administrator must change: Customer access - > Portal access - > Allow customers to create accounts

[Bryan Hayes]

same issue

[Jeff Haws]

Stumbled on this went to add a new domain to the allow list. Current users not effected.

Getting "Sorry, self-signup is disabled for this help center. You need to be invited first." on emails for new domain....

[Julia Chkhartishvili]

Any update on this? We have the same issue 

[l_seplecan]

Same issue in our environment. Due to the fact that this is a general one reported by most of the atlassian's and kind of a high priority, I hope that Atlassian will come up with a fix asap. 

Thanks

[Shannon Borja]

Same issue

[marco.goncalves.ext]

Same problem here..

[Alex Gavrysh]

The same

[Namrata Kumari]

Just came across the same issue. Any update on this will be appreciated.

Thank you!

[Rose Kerr]

We have the same issue and our settings are correct. 

[Mike Nielsen]

We have the same issue even after double checking our settings. 

[Hoa Nguyen]

Bump. We're running into the same issue. Did something change recently? Seems like it's a macro issue.

[Leslie H]

Having same issue despite having the Allow customer to create own accounts enabled

[Nick Hansson]

We have the same issue. 

[Ole Treptow]

I had the same problem. My solution:

1. Configure customer access
2. Configure E-Mail Requests and Customer Permissions
3. Configure the Permission Scheme for the role "Service Project Customer - Portal Access" following permissions:
   1.  Browse Projects
   2. Assign Issues
   3. Close Issues
      
   4. Create Issues
      
   5. Delete Issues
      
   6. Edit Issues
      
   7. Link Issues
      
   8. Modify Reporter
      
   9. Move Issues
      
   10. Resolve Issues
       
   11. Schedule Issues
       
   12. Set Issue Security
       
   13. Manage Watchers
       
   14. View Voters and Watchers
       
   15. Add Comments
       
   16. Delete Own Comments
       
   17. Edit Own Comments
       
   18. Create Attachments
       
   19. Delete Own Attachments
       

Or less but some of them are neccessary.

Step 1 & 2 are described in the post: External domains need to be allowed to create emai... (atlassian.com)

Hope this helps!

[Luca Rauscher]

We have the same problem. Has there been a solution yet?

[Atlassian]

Como resolver?

[Connor Shefte]

Same issue - any updates here? 

[Filip Zverec]

Any update? Same problem here

[Mke]

Sometimes for one of our user email-requests fail with this error. Any ideas?

[Pascal Quaiser]

https://community.atlassian.com/t5/Jira-Service-Management/External-domains-need-to-be-allowed-to-create-email-request/qaq-p/2300362