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Send web request Error publishing webhook. Response HTTP status: 500

Mariam Mohamed
Mariam Mohamed
Contributor
March 3, 2025

I'm trying to create new automation rule in Jira - datacenter as global rule. for this automation when any issue is closed it will trigger a send web request. The part of Send web request is failing with error:

Error publishing webhook. Response HTTP status:

500
Error response HTTP body:
send wr.PNG
error in logs:
error.PNG
error in validate:error 2.PNG
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Tuncay Senturk
Tuncay Senturk
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March 4, 2025

Hi @Mariam Mohamed 

This is likely caused by an SSL certificate. It is unable to verify the SSL certificate of the webhook URL. The SSL certificate might be self-signed or issued by an untrusted CA. If that's the case, you need to import it into the Jira Java keystore.

You can import it into Jira Java keystore by using keytool -import

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Mariam Mohamed
Mariam Mohamed
Contributor
March 4, 2025

Thanks @Tuncay Senturk I'm adding the certificate to cacert, hope it works

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