When a ticket is created (through e-mail or the portal), we would like an e-mail receipt to be sent to the requestor AND a fixed e-mail address.
The receipt must contain the ticket number, the summary and the description of the issue. Using Customer notifications, we were able to configure sending a receipt to the requestor, but not to a fixed address. Is there a way to do this, if not has anyone figured out a workaround?
In the past, Portfolio for Jira required a high degree of detail–foresight that was unrealistic for many businesses to have–in order to produce a reliable long-term roadmap. We're tur...
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