Send an email to a fixed address

When a ticket is created (through e-mail or the portal), we would like an e-mail receipt to be sent to the requestor AND a fixed e-mail address.

The receipt must contain the ticket number, the summary and the description of the issue.   Using Customer notifications, we were able to configure sending a receipt to the requestor, but not to a fixed address.   Is there a way to do this, if not has anyone figured out a workaround?

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1 accepted

You could try to modify the notification scheme to send a notification for a specific user on the create event.

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