When a ticket is created (through e-mail or the portal), we would like an e-mail receipt to be sent to the requestor AND a fixed e-mail address.
The receipt must contain the ticket number, the summary and the description of the issue. Using Customer notifications, we were able to configure sending a receipt to the requestor, but not to a fixed address. Is there a way to do this, if not has anyone figured out a workaround?
Hey Community mates! Claire here from the Software Product Marketing team. We all know software development changes rapidly, and it's often tough to keep up. But from our research, we've found the h...
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG
You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs