When a ticket is created (through e-mail or the portal), we would like an e-mail receipt to be sent to the requestor AND a fixed e-mail address.
The receipt must contain the ticket number, the summary and the description of the issue. Using Customer notifications, we were able to configure sending a receipt to the requestor, but not to a fixed address. Is there a way to do this, if not has anyone figured out a workaround?
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