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×Hi Jira Community,
I’m trying to integrate carrier tracking information into Jira Cloud and would love to hear about your experiences and insights. I don't even know if it's possible but looking for use cases people worked on. Specifically, I want to set up an automation where I can:
I’m particularly interested in solutions that involve automating the retrieval of tracking status when a tracking number is added to an issue, especially if the tracking number changes over time. Ideally, I want the expected delivery date or current status to be easily visible to users who are working with the issues in Jira.
What you're looking to do should be possible through Project Automation using the Send Web Request component followed by the {{webhookResponse}} smart value. You'll have to parse through the response API from the carrier and only pull out the appropriate data, but you should be able to place the desired data into custom fields using these smart values.
I imagine you'd want two separate automations for this process. One to retrieve data on issue creation, and one to retrieve updates on a schedule. The rule should be nearly identical, just a different trigger.
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