Seeking Advice on Integrating Carrier Tracking Info into Jira Cloud

[Karim Mohamed]

Hi Jira Community,

I’m trying to integrate carrier tracking information into Jira Cloud and would love to hear about your experiences and insights. I don't even know if it's possible but looking for use cases people worked on. Specifically, I want to set up an automation where I can:

1. Input a tracking number into Jira (as a custom field or via an issue update).
2. Retrieve the expected delivery date or shipment status from the carrier’s API.
3. Display the delivery status (or any other relevant tracking data) directly in Jira on the issue that has the tracking number.
   
   

Questions:

• Has anyone here integrated a carrier tracking API with Jira Cloud?
• What tools or middleware did you use to connect Jira to the carrier API ?
• Did you use Jira native REST API, or did you leverage a third-party tool like Zapier or Integromate ?
  
  

I’m particularly interested in solutions that involve automating the retrieval of tracking status when a tracking number is added to an issue, especially if the tracking number changes over time. Ideally, I want the expected delivery date or current status to be easily visible to users who are working with the issues in Jira.

[Mathew Lederman]

@Karim Mohamed

What you're looking to do should be possible through Project Automation using the Send Web Request component followed by the {{webhookResponse}} smart value. You'll have to parse through the response API from the carrier and only pull out the appropriate data, but you should be able to place the desired data into custom fields using these smart values.

I imagine you'd want two separate automations for this process. One to retrieve data on issue creation, and one to retrieve updates on a schedule. The rule should be nearly identical, just a different trigger.