ScriptRunner - How to speed up behavior scripts within forms

[Michael]

Hi all,

We have scriptrunner behavior scripts running on basically all of our issue types, which helps us hide / show specific fields based on value(s) input by the end user.

We have come across several end users getting confused due to behavior scripts running "slow". IE: The the "Hiding / Showing" field scripts described above will not complete until 1-2 seconds after the form/screen loads, causing the user to see all fields within the form / screen for a second before some (if not most) fields just "disappear".

Is there a setting somewhere / something we can do to make sure the behavior scripts run before any end users see the forms / screens?

Thanks,

Mike

[Ram Kumar Aravindakshan _Adaptavist_ · Accepted solution]

Hi @Michael

Regarding the slowness that you are encountering, could you please specify the current version of Jira and ScriptRunner that you are using?

Also, could you please ask the users to try and clear their browser cache to see if there is any improvement?

I am looking forward to your feedback.

Thank you and Kind regards,

Ram

[Ram Kumar Aravindakshan _Adaptavist_]

Hi @Michael

For this case, we may need to do some further investigation.

I suggest opening a ticket on our Product Support webpage so our team can further investigate this issue.

I am looking forward to your feedback.

Thank you and Kind regards,

Ram

[sina rahemi]

hi @Ram Kumar Aravindakshan _Adaptavist_ 

we have also similar problems

[Ram Kumar Aravindakshan _Adaptavist_]

Hi @sina rahemi

As suggested in my last comment to Micheal:-

I suggest opening a ticket on our Product Support webpage so our team can further investigate this issue.

Please open a ticket in our Product Support for further investigation.

Thank you and Kind regards,

Ram

[JBennett]

I also have this issue. Is there a solution?

[Srikanth Ganipisetty]

@Ram Kumar Aravindakshan _Adaptavist_ _ Any solution for these issues? We have the similar issue  in UAT & Productions affecting large user base. 

Thanks,

Srikanth Ganipisetty

[Michael]

Hello again @Ram Kumar Aravindakshan _Adaptavist_

We have the latest version of Jira Data Center and ScriptRunner running (Jira v9.4.4 and ScriptRunner v8.3.0)

We have already tried clearing cache, and even tried these forms / screens on several different workstations / laptops throughout the office. All of them provide the same result. All fields show up for a second before the scripts complete; at which point the requested fields disappear.

Thanks,

Mike