Restore error Jira cloud to data center

Berat Altunhan
Contributor
October 8, 2024

 

I installed Jira data center to perform test operations with a cluster structure with 2 nodes in Linux operating system. If I remember correctly, the version of this should be 9.2.2. I want to transfer the backup from Jira Cloud to the Data Center by performing a restore operation. While doing this, the process remained at 92% (updating data latest version) for hours. When I cancel the restore and want to access the Jira Data Center again, I cannot log in with the previous login credentials nor with the sysadmin login credentials.

When I logged in with sysadmin it gave “permission” error. What do you think this issue may be caused by? Has anyone performed this process and received the same errors?

Thank you. 

1 answer

0 votes
Pavel Junek
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
October 8, 2024

Hi Berat,

Did you follow Atlassian manual Migrating from Jira Cloud to Data Center applications ?

You can try Restore Passwords To Recover Admin User Rights 

Kind Regards

Pavel

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