Reset password for a faceless account

I have a user that I use for automation, it has a 'faceless' email, i.e. an email I can register the user with but cannot actually access the email. 

How can I reset the password for such a user? the only option that I see is 'reset password' which sends an email...

1 answer

0 votes

Hi Aviad,
Provided this user is totally unable to log in, a JIRA administrator should be able to manually modify the users password to a known one through the steps documented in the Change Password section in the article below:

https://confluence.atlassian.com/adminjiraserver072/create-edit-or-remove-a-user-828787670.html

From here the user can then optionally log in and modify the account to their desired password as described in the article below:

https://confluence.atlassian.com/jira062/changing-your-password-588581678.html

Let us know if this helps.

Cheers!

I'm trying to follow the steps under Edit a user -> Change a password:

 

  1. Select Settings -> User Management.
  2. Find the user in the user list using the filter form at the top of the page.
  3. Click on the username. <- I cannot click on the username, only the full name
  4. Choose Actions > Set Password. <- I don't have "Actions", only 
  5. Enter and confirm the new password, and click the Update button to finish.

 

Perhaps these menus were changed after this section was written and it was not updated? Please advise...

On step 3 I can see the same behavior when I look at a local instance so this may be expected now. As far as why there's no actions section - off the top of my head there's 2 things that come to mind:

1. The instance is connected to LDAP or some other external user directory. 

2. This is an instance hosted by Atlassian in our Cloud offering. 

Yes this is a cloud instance... How can I set the password on cloud?

Aviad, 

Thanks for confirming. Unfortunately a valid email address will be required as the password reset proceedure as this is currently required on the Cloud platform. This is a temporary workaround until we introduce app-specific passwords, which will allow BOT accounts to access your site securely without verifying the email address. More on this scenario can be found in the following article on Atlassian ID. 

https://confluence.atlassian.com/cloud/the-upgrade-to-atlassian-account-873871204.html

Thanks for the repsonse.

When is this expected to be released?  This is a must behavior for our automation (and frankly a very basic one).

Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

3,095 views 13 18
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot