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Reporter is not getting "Notification Mail" in Software Project

Madhu Mullangi
Madhu Mullangi January 3, 2019

I am Using Jira Software.

I had Set up Incoming mail with Created users Option.

When User[ Have both Software & Service Desk License] created a ticket, ticket got created. But reporter is not getting a Notification mail regarding Ticket.

 

Checked Notification helper, Status Is Positive. Saying that User will get notification.

But User(reporter) is not getting Notification mail.

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Victor Mutambuki
Victor Mutambuki
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January 3, 2019

Madhu,

By default, reporter doesn't get notification mail when they create a ticket.

Victor

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Madhu Mullangi
Madhu Mullangi January 3, 2019

Reporter must get a Issue Created Mail right !!

Are you saying that reporter will not get a Issue Created mail ??

 

Note : My reporter is a Licensed User

In that case he must get a Issue Created Notification Right !! That is what I am not Geeting

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