Reply to an issue must go as a comment in jira to that issue

[Kapil Bolli]

hello ,

i am using jira 4.3 & i have configured mail server & enabled notification scheme.

i can recieve issue updates in inbox, but when i press Reply from outlook , the body of msg must go as comment in JIRA to that issue.

please let me know if any workaround is possible.

Thanks&Regards

kapil

[marc raiser]

Hi Kapil,

You will need to set up a service.

It is pretty well documented here http://confluence.atlassian.com/display/JIRA043/Creating+Issues+and+Comments+from+Email

Best of luck.

[Kapil Bolli]

Hello pivnicek,

Thanks ,i went through doc.

i have an SMTP mail server for notifications schemes, can i use the same for creating Comments Handler SERVICE.

Regards

Kapil

[Edwin Chan]

SMTP servers can only send email, not receive.

You will need a POP/IMAP server in order to receive email. You will also need to configure JIRA so that when it sends an email, it uses the 'FROM' address. That way, when someone hits reply, it will go to the POP/IMAP server.

Once someone replies, the email gets sent to the POP/IMAP server. JIRA will periodically check it, and when it finds an email, it'll look for the issue key in the subject and add the body of the email as a comment. If no issue key is found, it will create a new issue with the subject as the summary and the body as the description. This is assuming you use the Create or Comment Handler.

[Kapil Bolli]

Hello Edwin,

Thanks , So we need to create one Handler service for each project to receive mail.

Regards

Kapil

[Edwin Chan]

You can only have one email address to one handler.

For creating issue via email, each handler can only handle one combination of project and issue type.

For commenting on issue via email, only one handler is needed for the entire JIRA instance.

[Kapil Bolli]

Thanks a lot Edwin.

I will implement this let you know about.it

Regards

Kapil