Rapid Boards are empty after upgrade to Greenhopper 5.9.7

The Rapid Boards are emtpy after we performed an upgrade to Greenhopper 5.9.7 from Greenhopper 5.9.6. There is only an error message at the bottom of the page: e.g. "Fehler '00000000000031.000' ist eine ungültige Nummer" ("ERROR '00000000000031.000' is an invalid number").

We are using Jira 5.0.3.

Any ideas?

6 answers

1 accepted

Accepted Answer
0 votes

Hi all,

This has been filed as a bug in our project: https://jira.atlassian.com/browse/GHS-5149

The temporary work around is to set the user's locale (not the system-wide locale) to English. Re-indexing or restarting will not be required.

We apologise for the inconvenience. The fix will be available in the next release of GreenHopper.


Michael Tokar [Atlassian]

This problem dissappers when a different estimation statistic (not "Story Points") is selected in the rapid board configuration.

Very strange. Could you open a support ticket about this? They can reproduce this and raise it as a bug.


I filed an support ticket for this issue: JSP-126323.

0 votes
Mirek Community Champion May 13, 2012


The problem could be related to the Story Points custom field.. Default one created upon GreenHopper installation may be removed. Please look at the log files when reproducing the issue and look for any message.

Here is more information about that:





the stacktrace in our log file is different:


Seems to be a problem with the Default language. Setting this from English UK to German results in that number format exception. I expect the '.' to be responsible for 000005.000 to being a valid number.

Suggest an answer

Log in or Sign up to answer
Community showcase
Posted Sep 25, 2018 in Jira

Atlassian Research Workshop opportunity on Sep. 28th in Austin, TX

We're looking for participants for a workshop at Atlassian! We need Jira admins who have interesting custom workflows, issue views, or boards. Think you have a story to sha...

463 views 7 5
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you