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Project key still in use after changing

Kajsa

We have recently started a new project and wanted to give it a specific key, lets say ABC. When we tried to do this we got an error saying that key is used by project "A Bee Circus". This project is old and "abandoned" since a while back, so we changed that key to say "COB", something completely different. However When trying to give the key to our new project we still get the error that is't being used by "A Bee Circus", even after waiting a few days for the change to take affect. Is there a way to solve this or are all old keys eternally blocked?

Accepted answers

Callum Carlile _Automation Consultants_

Hi @Kajsa

As stated in the official docs

You won't be able to create a new project with the old project key. However, you can change the renamed project back to the old project key. If you delete the project, all associated keys will be freed and you'll be able to re-use them.

So until the old project is deleted, all of it's previous project keys will redirect you to the new project key for the same project.

Hope this helps!

Nic Brough -Adaptavist-

Jira keeps a record of old projects so it can tie up redirects (when an issue is moved out of a project and then the project is deleted later). That data blocks the reuse of a project key

There's no way to fix that on Cloud, as you need database access to remove the project key and destroy all the redirect (old issue key -> moved issue key). There is an open request to get this fixed on Cloud, not sure how it is progressing.

All comments

Callum Carlile _Automation Consultants_

Hi @Kajsa

As stated in the official docs

So until the old project is deleted, all of it's previous project keys will redirect you to the new project key for the same project.

Hope this helps!

Nic Brough -Adaptavist-

Jira keeps a record of old projects so it can tie up redirects (when an issue is moved out of a project and then the project is deleted later). That data blocks the reuse of a project key

unknown

I deleted the old project and it still reports that the old project key is being used.

Callum Carlile _Automation Consultants_

As Nic said in the comment below, currently this solution isn't working on cloud but there's an open request with Atlassian to fix it.

Ari Romanenko

You can delete your project. Jira will move it to trash. As admin, go to Projects and delete it from trash. Then you can re-use the key.

Tuochen Zhan

I still have the same problem here.

Nic Brough -Adaptavist-

See @Callum Carlile _Automation Consultants_ answer, it still applies.

Tuochen Zhan

Yeah I know it's not working. I was under the impression that replying here can push JIRA team to improve the behaviors faster.

Nic Brough -Adaptavist-

It won't. Atlassian don't look to Community for helping rank their backlogs. They do look at votes on issues in their Jira (and they do take items from Community into it)

See https://jira.atlassian.com/browse

tom.walker

Nick, can we please get a link to the open request so we can upvote it? This is a pain.

Nic Brough -Adaptavist-

I'm afraid it is not. Even after emptying the trash, Jira keeps a record of the project key you used and will stop you using it again. (unless the project never had any issues in it)

Pedro Almada

Odd, because I had a project that had been misconfigured and this worked. There were only like 10 issues so I manually typed each issue to a new project, deleted the old project, emptied the trash and then managed to rename the new project to the old key.

Pedro Almada

This was on the cloud

Roman Balakin_yqkoso

This is a mess, not a pain

@tom.walker here's the topic, open since 2013. Doubtfully this will ever get fixed

https://jira.atlassian.com/browse/JRACLOUD-34945

Florent Honoré_kqbz3e

@Nic Brough -Adaptavist-

Hey Nic,

Sorry to tag you on an old issue, but i found that thread doing some research and I just tested it today, to delete an old company managed software project on cloud and re-use the key and it worked.

I tried on multiple projects. I deleted old tests project with issues in them. Went to trash to deleted it permanently and I was able to re-create a project with the same key right away, every time.

Are you aware if the issue has been fixed without acknowledgment from Atlassian? Is there some other reason why some people are able to do it but not other?

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