Problem with accessing JIRA acc

[Matea Pavlic]

Hi, I have a problem with logging into JIRA, this is the message I get, and when I click Verify, then bellow message pops up.

What could be the problem?

TY

[Tomislav Tobijas _Koios_]

Hi @Matea Pavlic ,

As a first step, I would suggest trying to use different browser or anonymous session and try to log in to Jira site which you're trying to access.
If you manage to log in that way, you would probably need to clear cache and cookies in the default browser you're using (example for Chrome).

On the other hand, if that doesn't work, and as it seems you have SSO enabled, I would suggest reaching out to your site/Org administrator to check it out as there's a connection between used IdP and Atlassian and this is usually debugged on the IdP side.

Cheers,
Tobi

[Matea Pavlic]

Thank you very much for quick reply, I will try both.