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Priority List unordered

Priority List unordered

We have priorities setup correctly as 1-5, with 1 being critical. When customers try to select the priority in the request form, the priorities are out of order. 5 is in the second position in the dropdown list and all the others are pushed down. How do we get the priorities to show in the same order we've put them in?

3 answers

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2 votes

Answer accepted

It appears to have been reported to Atlassian - https://jira.atlassian.com/browse/JRACLOUD-85242

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Cheers for the link @Sue Lund !

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Like • Sue Lund likes this

thank you!

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0 votes

Hi NoName,

What is the Default value for the Priority list? And can you share some screenshots?

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0 votes

Are you using forms in your software or service project?

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Sorry, I'm not sure what you're asking.

When customers submit a Jira service request, they fill out the information and one of the fields is Priority. This is where the list is unordered.

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@Nikola Perisic
I am having the same issue.
The priority order starts with SEV 1 - Critical, but in an incident ticket, the first one is Blocker.

. Priority order.png Priority field in issue.png

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