When I create an issue its resolution is correctly "unresolved" but if I try to update the issue, let's say to change the description, the resolution will be automatically changed and set to "Fixed".
How can I prevent Jira from changing the state of resolution while updating the issue?
You should remove the resolution field from all Create/Edit Screens and only make them available on transition screens where the issue is resolved. If it's on the screen, it automatically set to its default value if you don't cancel the screen.
Is it just me or is this kind of bizarre behavior? The idea that simply adding a field to a view could have such drastic effects on your data seems like a bad idea. And you don't even have to edit the resolution field. You can open the story, edit the title, and if you save it with the resolution field showing the system will save the story as resolved. Not good.
Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...
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