When I create an issue its resolution is correctly "unresolved" but if I try to update the issue, let's say to change the description, the resolution will be automatically changed and set to "Fixed".
How can I prevent Jira from changing the state of resolution while updating the issue?
You should remove the resolution field from all Create/Edit Screens and only make them available on transition screens where the issue is resolved. If it's on the screen, it automatically set to its default value if you don't cancel the screen.
Is it just me or is this kind of bizarre behavior? The idea that simply adding a field to a view could have such drastic effects on your data seems like a bad idea. And you don't even have to edit the resolution field. You can open the story, edit the title, and if you save it with the resolution field showing the system will save the story as resolved. Not good.
I'm with David Land. and Gunther. Some issue get changed to "resolved" when a story is edited. It suddenly started happening where it didn't before. It doesn't happen to all issues, just some. Yes, the edit screen has the resolution exposed (I'll shut it down), but I can create an issue without touching the default resolution (which is done) and it get's saved with unresolved, as expected. So, I doubt making this change will fix it. But I'll give that a try.
>Yes, the edit screen has the resolution exposed
That is the problem. You will find that after you've removed it, things will work fine.
Never put the resolution field on a screen other than a transition into "we've finished doing things with this issue" type status.
This community is celebrating its one-year anniversary and Atlassian co-founder Mike Cannon-Brookes has all the feels.Read more
Hey Atlassian Community! Today we are launching a bunch of customer stories about the amazing work teams, like Dropbox and Twilio, are doing with Jira. You can check out the stories here. The thi...
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG
You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs