Outlook Email to Jira Issue Automatically

[Bradley Burrell]

The end goal is to have emails automatically turned into Jira issues, with the sender of the email being the reporter (and as such getting the notifications from workflows). Currently with the plug ins I am using, the person who creates the issue in Jira from the outlook email is the reporter, but that doesn't help.

Ultimately I would like the service desk to manage all issues from Jira, but I want all staff to continue reporting issues via email, without interrupting this pre-existing process. 

[Britta Neugebauer _yasoon_]

Hi there @Bradley Burrell

as far as I understand your use case, you could work with the JSM mail handler, see here: Receive requests from an email address | Jira Service Management Cloud | Atlassian Support

Which plugin are you using right now? I work for yasoon, we're developing the Microsoft 365 for Jira app, which includes the Outlook email integration. If you have any questions how to work with Microsoft Outlook integration for JSM, you can book a support meeting with my team here: yasoon Support - Jira Service Management (atlassian.net)

Best,
Britta