Open vs. ReOpen

I'm defining a new defect workflow and would like to understand why one would have a separate ReOpen status vs Open. Is there advantages to treat ReOpen as a separate state beyond reporting (which could be achieved in a different manner). Defects that fail QA verifiction move back to InProgress so ReOpen is really used when defect is reintroduced or not truely fixed.

Thoughts?

2 answers

1 accepted

2 votes

It depends on your real life practices. Some teams find a re-open status useful or even essential. Others find it useless. In your case, it sounds mostly like you don't need re-open, but a totally different status like "QA fail".

There's a similar, longer discussion from yesterday at https://answers.atlassian.com/questions/145543/how-it-is-better-to-mark-deferred-issues-as-a-state-or-as-a-resolution-for-the-closed-state-in-jira-workflows?page=1#145567

p.s. >Another solution would be to disallow re-open - that is a terrible practice, in most cases. If you are having the same problem over and over, you want to know about it, and having disparate issues screams "we aren't dealing with it, we're ignoring our users". You simply miss the fact that something keeps happening.

Every new status you add is that much more time your users spend in JIRA and less time doing the actual work. It's also that much more education they'll likely require to know what each status means and how it applies to them.

In my opinion a "Re-open" status would be overkill. JIRA can already tell you how many times an issue has been in a particular status. You can use this information to your advantage so that you know how many times it was re-opened.

Another solution would be to disallow issues to be reopened. Instead, new issues must always be created.

Suggest an answer

Log in or Sign up to answer
How to earn badges on the Atlassian Community

How to earn badges on the Atlassian Community

Badges are a great way to show off community activity, whether you’re a newbie or a Champion.

Learn more
Community showcase
Published yesterday in Jira

5 ways you can make the most of Jira Software and Bitbucket Cloud

As part of the Bitbucket product team I'm always interested in better understanding what kind of impact the use of our tools have on the way you work. In a recent study we conducted of software devel...

42 views 0 4
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you