One User Gets "cannot forward after response has been committed" When She Logs Into JIRA

JIRA is running fine, everyone seems to be able to log in, except for one user.

We have okta so every login starts with a "User from assertion" info line, followed by "user, found in JIRA user list" followed by "getUser Method, user found redirecting to /secure/Dashboard.jspa". Then they land on the dashboard and all is well. This happens, as far as I can tell, for everyone.

But with this one user get this error:

2017-02-23 11:11:55,892 http-nio-8080-exec-8 ERROR      [o.a.c.c.C.[.[localhost].[/].[action]] Servlet.service() for servlet [action] in context with path [] threw exception [java.lang.IllegalStateException: Cannot call sendRedirect() after the response has been committed] with root cause

(I'll spare you the rest of the spew.)

 "Cannot call sendRedirect() after the response has been committed" is a Java exception, but I don't know what's causing it. Clearly, the act of going to the Dashboard causes this problem, but why?

Any ideas how to fix it? Maybe if I delete the user and recreate her?

1 answer

I would try to change the default dashboard for the user and see if that is causing the exception. 

Do you have scriptrunner? Then you can become the user and remove the favourite dashboard that will be displayed when logging in.

Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

3,009 views 12 18
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot