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OTRS Migration to JIRA

hksys admin
hksys admin
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November 3, 2020

We will plan to migrate OTRS to JIRA. I would like to ask if this is possible ? If yes, is there any procedures and tools we may apply ? Thank you.

 

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Daniel Eads
Daniel Eads
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
November 5, 2020

Hi there,

We provide a variety of importers for Jira - although as we don't support OTRS directly, you'll want to use either the CSV or JSON importer, depending on which data type you're able to procure.

Looking through the OTRS documentation, I wasn't able to find if OTRS has a ticket export capability. If you are able to find out how to get tickets exported (or take a backup), the importers above should help.

Cheers,
Daniel

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Moon
Moon June 17, 2024

Hi Daniel,

 

May I know if you are able to find the OTRS ticket capability documentation? Could you share your suggestions on this?

 

Thanks a lot.

 

Best regards,

Moon

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