Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Next challenges

Recent achievements

  • Global
  • Personal


  • Give kudos
  • Received
  • Given


  • Global

Trophy case

Kudos (beta program)

Kudos logo

You've been invited into the Kudos (beta program) private group. Chat with others in the program, or give feedback to Atlassian.

View group

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

OTRS Migration to JIRA

We will plan to migrate OTRS to JIRA. I would like to ask if this is possible ? If yes, is there any procedures and tools we may apply ? Thank you.


1 answer

0 votes
Daniel Eads Atlassian Team Nov 05, 2020

Hi there,

We provide a variety of importers for Jira - although as we don't support OTRS directly, you'll want to use either the CSV or JSON importer, depending on which data type you're able to procure.

Looking through the OTRS documentation, I wasn't able to find if OTRS has a ticket export capability. If you are able to find out how to get tickets exported (or take a backup), the importers above should help.


Suggest an answer

Log in or Sign up to answer

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you