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November 5, 2020 edited
Hi there,
We provide a variety of importers for Jira - although as we don't support OTRS directly, you'll want to use either the CSV or JSON importer, depending on which data type you're able to procure.
Looking through the OTRS documentation, I wasn't able to find if OTRS has a ticket export capability. If you are able to find out how to get tickets exported (or take a backup), the importers above should help.
Cheers, Daniel
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