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Not receiving the email alerts

Hassan Iftikhar
Hassan Iftikhar
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March 5, 2025

Hi there,

I am not receiving Jira notifications emails for some months now. I thought it is a problem with my Jira board but that is not the case as I am not getting any email alert from any board.

I have thoroughly checked my spam and all emails but there are no emails

This is very critical as I don't get updates on my tickets which causes a lot of problem for me in getting timely reply.

My email address is hassan@donorbox.org

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Marc - Devoteam
Marc - Devoteam
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March 5, 2025

Hi @Hassan Iftikhar 

If you or any of your user are not receiving any emails from Atlassian, you need to open a support ticket with Atlassian to check the email address to see if it is on the Suppression list at Atlassian.

https://support.atlassian.com/contact/#/

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